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Windows Installer Error 11708

Posted on 2004-09-22
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4,354 Views
Last Modified: 2008-01-09
We are running a Windows 2000 Server with Sp4.  We recently became unable to install .msi programs.  The Event log we are getting is:

Event Type:      Information
Event Source:      MsiInstaller
Event Category:      None
Event ID:      11708
Date:            9/22/2004
Time:            3:11:14 PM
User:            N/A
Computer:      NYNIAG-B
Description:
Product: PEX Database Manager -- Installation failed.

We have tried Adobe Acrobat 6 Reader install with the same results.  I WAS able to re-install the Windows Installer 2.0, I have run sfc /SCANNOW, I have re-ran SP4.  Still no dice...Any thoughts?

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Question by:makurz
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Accepted Solution

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Yan_west earned 500 total points
ID: 12126617
This event ID can be generated for a number of different reasons, the ones we encountered are listed below:
1) Corrupt user profile
2) Improper permissions to component Services (Windows XP). Go to start run and type in "dcomcnfg" expand Component Services > Computer and go to properties on "My Computer" and modify permissions on "default COM Security" as needed.  
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Author Comment

by:makurz
ID: 12127014
1)I have logged in as other Admin-Privledged users and had the same results.

2)I did not see the section you are talking about in dcomcnfg (This is a 2000 Server).
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Expert Comment

by:Yan_west
ID: 12127146
Ousp, in 2000 it's in administrative tools -> Components services. ;)
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Author Comment

by:makurz
ID: 12127502
i went into Component Services, Under the Default Security Tab.  I compared permissions to an XP workstation.Launch Permissions were the same, howeverAccess permissions on 2k Server were blank.  I added System (like it is on XP), rebooted and still have the same problems.
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LVL 15

Expert Comment

by:Yan_west
ID: 12163716
what was it?
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