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Runtime Error abnormal termination of word 2002

I have XP pro, Word 2002. I get the following error message 1 or 2 times a day, usually after I have closed a number of documents. After message, word shuts down. I can start up again and the document(s) that were loaded are saved. Still, a frustrating pain in the neck. Error message:

"Runtime Error! Program C\Program Files\Microsoft Office\Office\Office10\Winword.exe
This application has requested the Runtime to terminate in an unusual way. Please contact the applications's support team for more information.

Sometimes the error is shorter and says
Runtime Error! Program C:\Program Files\microsoft office\office10\winword.exe
abnormal program termination

I have removed and reinstalled word. It has not helped. What is happening here?
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DavidKlibaner
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DavidKlibaner
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1 Solution
 
Joanne M. OrzechManager, Document Services CenterCommented:
OK - very first thing - search for and either rename or delete every instance of normal.dot found on C drive.  Let me know if that makes a difference.  Sounds very simple but my research says it works:

http://www.experts-exchange.com/Applications/MS_Office/Word/Q_21091596.html

You may also find this helpful:
http://www.kbalertz.com/kb_322201.aspx

Also - may be some other software loaded on the PC:
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rstrplcy.mspx
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DavidKlibanerAuthor Commented:
Thank you. The first fix of finding and removing normal.dot files did not work. I did have the Works for Word Add In Suite and I removed it, which is what is suggested in the www.kbalertz.com/kb 322201.aspx site. It references a similar but different error message but one I have seen also, a C++ runtime error. I will let you know if the Works removal solves my problem
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Joanne M. OrzechManager, Document Services CenterCommented:
Thanks David
Good luck
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How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

 
Joanne M. OrzechManager, Document Services CenterCommented:
You may want to read this article:
http://support.softartisans.com/kbview_577.aspx
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DavidKlibanerAuthor Commented:
Removing the Works for Word Add in Suite seems to have completely solved the problem. Thank you.
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Joanne M. OrzechManager, Document Services CenterCommented:
Great - glad it's resolved David.
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KeatsSoderCommented:
I have same problem with word 2002 runtime error and above fixes do not help. What are other things to check?
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KeatsSoderCommented:
I thought that I had as I now see two questions. Can you call [phone number removed by JOrzech - EE Page Editor - Word]
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KeatsSoderCommented:
yes please
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jasarnellemdCommented:
I had the same problem. I removed Works in Word Suite Add-in as suggested and the problem has been resolved. Definitely worth the price.
Thanks. Joe
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