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Runtime Error abnormal termination of word 2002

Posted on 2004-09-22
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Last Modified: 2011-08-18
I have XP pro, Word 2002. I get the following error message 1 or 2 times a day, usually after I have closed a number of documents. After message, word shuts down. I can start up again and the document(s) that were loaded are saved. Still, a frustrating pain in the neck. Error message:

"Runtime Error! Program C\Program Files\Microsoft Office\Office\Office10\Winword.exe
This application has requested the Runtime to terminate in an unusual way. Please contact the applications's support team for more information.

Sometimes the error is shorter and says
Runtime Error! Program C:\Program Files\microsoft office\office10\winword.exe
abnormal program termination

I have removed and reinstalled word. It has not helped. What is happening here?
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Question by:DavidKlibaner
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Expert Comment

by:Joanne M. Orzech
ID: 12129448
OK - very first thing - search for and either rename or delete every instance of normal.dot found on C drive.  Let me know if that makes a difference.  Sounds very simple but my research says it works:

http://www.experts-exchange.com/Applications/MS_Office/Word/Q_21091596.html

You may also find this helpful:
http://www.kbalertz.com/kb_322201.aspx

Also - may be some other software loaded on the PC:
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rstrplcy.mspx
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Author Comment

by:DavidKlibaner
ID: 12143906
Thank you. The first fix of finding and removing normal.dot files did not work. I did have the Works for Word Add In Suite and I removed it, which is what is suggested in the www.kbalertz.com/kb 322201.aspx site. It references a similar but different error message but one I have seen also, a C++ runtime error. I will let you know if the Works removal solves my problem
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Joanne M. Orzech earned 250 total points
ID: 12144085
Thanks David
Good luck
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LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 12151903
You may want to read this article:
http://support.softartisans.com/kbview_577.aspx
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Author Comment

by:DavidKlibaner
ID: 12173498
Removing the Works for Word Add in Suite seems to have completely solved the problem. Thank you.
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Expert Comment

by:Joanne M. Orzech
ID: 12174472
Great - glad it's resolved David.
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Expert Comment

by:KeatsSoder
ID: 13674185
I have same problem with word 2002 runtime error and above fixes do not help. What are other things to check?
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Expert Comment

by:KeatsSoder
ID: 13674338
I thought that I had as I now see two questions. Can you call [phone number removed by JOrzech - EE Page Editor - Word]
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Expert Comment

by:KeatsSoder
ID: 13675229
yes please
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Expert Comment

by:jasarnellemd
ID: 14821068
I had the same problem. I removed Works in Word Suite Add-in as suggested and the problem has been resolved. Definitely worth the price.
Thanks. Joe
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