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QUICKBOOKS PRO 2003 multi user problem

Posted on 2004-09-22
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Last Modified: 2012-06-27
Keep getting the message: "The company file has been opened by another user. Ask that user to switch to multi-user mode so that you can use the company file." Have done everything to fix the problem but no luck.....any ideas?
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Question by:harleys
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Expert Comment

by:deepthiji
ID: 12129976
Is QuickBooks software running the same Update version  on each computer?
QuickBooks provides a way for all the computers to share the same update files. Perform the following steps on every computer:
1.Open the shared company file.
2.Choose File - Update QuickBooks
3.Go to the Options tab.
4.Select ON for the Share Download option.
5.Click Save.

Check if you still have the problem,,,
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Expert Comment

by:turn123
ID: 12131815
harleys,

What OS is the Company File on?

Have you tried rebooting that computer?  Do you have any integrated applications that use the company file in single user mode?

Hope this helps,

Turn123
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Author Comment

by:harleys
ID: 12132662
WINDOWS XP PRO on all three machines.....all other apps are turned off when we troubleshoot.
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Expert Comment

by:turn123
ID: 12132790
Did you try rebooting the computer with the company file?
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by:sunnycoder
ID: 12142084
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Author Comment

by:harleys
ID: 12146419
Found the solution myself.....seems that you can only browse to the company data file to in stages (IE MY COMPUTER...NETWORK PLACES....COMPANY FILE....DATA FILE) and NOT by just directly looking for the data file and trying to open it with the remote machine.  Once you have opened and closed it properly then you are able to just use the "last company opened" feature of QUICKBOOKS PRO to open it again without looking/browsing again.  No points to anyone but thanks for the ideas.  Please close this question now.

HARLEYS
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ee_ai_construct earned 0 total points
ID: 12173121
Closed, 500 points refunded.
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