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Adobe acrobat distiller and "Error - printing" while trying to create pdf

Posted on 2004-09-23
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Last Modified: 2012-05-05
I am trying to create a pdf file with adobe distiller, and it doesn't work anymore. Using acrobat 6.0.2, on windows XP.

When i try to output to a pdf, using either pdfmaker or adobepdf printer driver, i get the same error : "The document failed  to print". The windows spooler got the pdf, but it can't print it ("Error - printing"). Adding document to process doesn't work. I can recreate the error as much as i want, reboot or not reboot. reinstall works, for like 10 documents, then error is back. If anyone could help me about that one, it would be great!
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Question by:kazuma666
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by:Karl Heinz Kremer
ID: 12132734
Adobe has some information about troubleshooting printing problems on their web site:

http://www.adobe.com/support/techdocs/317147.html

The document title talks about PDFMaker, but they also cover general Distiller related problems.
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Author Comment

by:kazuma666
ID: 12132932
Thanks, but i tried everthing on that document already. Already googled the words "The document failed  to print" acrobat. I used more then half my day testing things and looking at webpages to try to resolve that issue.

The message.log which should contain the error message doesn't contain anything. The solution from that page is : "Reinstall product". Well i can't have 300 users reinstall the products everytime it bugs like this.
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by:Karl Heinz Kremer
ID: 12134841
OK, so this happens on more than one machine?
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by:webwoman
ID: 12135794
Where are you putting the PDF? Could you be trying to put it somewhere that the default user doesn't have permission to write to? Is the drive you want to put it on full? Write protected?
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Author Comment

by:kazuma666
ID: 12140766
This happened on at least 3 machines. We are in testing build and packages for windowsXP. The user has rights to write in the default saving folder. Still testing a lot of things now.
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Author Comment

by:kazuma666
ID: 12140870
When i say package i mean that our IT guys are creating silent installs for every application, so we all have the same options. One user testing things had the problem last week, then it went away when i came to check. Then after i had the problem here on our test machine.
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Author Comment

by:kazuma666
ID: 12140965
Another thing... Beeing local admin solves the problem... Usually. We had the problem once with a local admin account, but all other tests worked after that failure.
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Author Comment

by:kazuma666
ID: 12190228
After searching a long time, i could find the cause of the error : A registry key. I used regmon from sysinternals and then analyzed the logs with and without problems and found out that the key HKLM/software/adobe/acrobat distiller/6.0/updatedistillerprinter was at 0X0 instead of 0X1.

Changing the key resolve the problem.

I'd like to get a refund, but the question should maybe stay, as i could answer it myself but someone else might have the same problem...
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by:Karl Heinz Kremer
ID: 12191369
You can post a request in the community support area (use the link at the top of the page) and request to "PAQ" the question and refund the points.
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Expert Comment

by:mark876543
ID: 12196818
I have EXACTLY the same problem... on Acrobat 5, on XP, used to work, doesn't now, exact same error.  It's my home PC and I have full priveledges.  It's a bug in Acrobat.  Thanks Khkremer for pointing me here.  Thanks kazuma666 for finding the answer.  Adobe should send you a check, fixing their garbage for them!  :)

I was going to upgrade to 6.   Looks like it won't be any better though, I'll save my money ....

Well I'm trying the fix on 5.  In registry I go to HKLM/software/adobe/acrobat distiller/5.0/    but under that there is a folder called Printer JobControl with no value set, nothing more.  No "updatedistillerprinter".   Crap.  I guess I'll have to reinstall this p.o.s. if I want to use distiller.
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Author Comment

by:kazuma666
ID: 12197849
You must know that the registry of adobe writer 5 is not the same at all as the registry of version 6. I learned that when trying to transfer a word macro from 5 to 6, lots of things changed. So my solution for 6 won't work for 5 prolly. Your best bet is to reinstall....

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Author Comment

by:kazuma666
ID: 12345421
The previous solution i found didn't work all the time, but we found a solution to the problem. A reboot after the installation solves the problem. The problem was caused by the way the installation works here. The user doesn't have admin right nor power user, and no rights on C: drive. So we use an admin login to install. Distiller was launched by this admin login, and that account didn't have right on network folders. So if we chose some network device as destination for a a PDF, we were getting an error. The big problem is that this error stayed for every problem after, and even reinstall didn't work.

Posting a pointer question in the community support area.
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Accepted Solution

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RomMod earned 0 total points
ID: 12389193
The question has been PAQ'd and the 200 points have been refunded.
RomMod
Community Support Moderator
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Expert Comment

by:ITBecketts
ID: 14304674
Hey all, thanks for the forum, but I have a better answer from Adobe... (at least for v5 users)

http://www.adobe.com/support/techdocs/11327272.html

In v5, with XP, make sure you haven't removed the Acrobat Assistant out of the startup.  As soon as I put it back (or just manually started Acrotray.exe) my pdf printing started working.  The 'updatedistillerprinter' fix suggested above had no effect on solving the problem for me.
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