Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

exchange absence notification

Posted on 2004-09-23
10
Medium Priority
?
639 Views
Last Modified: 2012-05-05
Hi Experts,

Why absence notification message does not work for external users. Only internal users in our network get the absence notification but not any externe users.

We have exchange 2000 and outlook 2002.


Thanks

Jasatoory
0
Comment
Question by:Jasatoory
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
10 Comments
 
LVL 17

Expert Comment

by:Microtech
ID: 12134590
Hi Jasatoory,

You have to turn it on with a tick box on the exchange server, this is located in ESM under global settings > internet message formats > right click default and click properties, > then advanced and you will see a tick box for allow out of office responses.

Hope This helps
0
 
LVL 6

Expert Comment

by:chumplet
ID: 12134689
This is most likely a setting within Exchange itself.  I use Exchange 2003, but this setting *should* be in the same location (I hope).

- Open Exchange System Manager
- Cascade the items for Global Settings
- Click on Internet Message Formats
- In the right-hand pane, double-click on 'Default'
- Select the 'Advanced' tab
- Make the box for 'Allow out of office responses' is checked
- Click OK and close out
- Lastly, test from an external mail account

That should do it! :)

Chumplet
0
 
LVL 6

Expert Comment

by:chumplet
ID: 12134693
Crud... just beat me to it! ;)
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
LVL 17

Expert Comment

by:Microtech
ID: 12134710
just ? 9 mins... stay off the decaff ;-)
0
 

Author Comment

by:Jasatoory
ID: 12136778
Hi
I just checked it and the tick box to allow out of office responses is checked. I tested it again and out of office does not go out for external users.

Jasatoory
0
 
LVL 6

Expert Comment

by:chumplet
ID: 12137495
Could it be that the external account that you're testing from is marking the returning "Out Of Office" message as spam or junk mail?
0
 

Author Comment

by:Jasatoory
ID: 12137583
Even if it considers OUT OF OFFICE message as a spam, it should goes to spam folder or something. This issue is not new. We were never been able to make this work. All my network users complain about this issue. I was not able to find any thing about this on Microsoft site. That would be nice if another expert could test this.
We are on Exchange server 2000 and Outlook client 2002.

Thanks

Jasatoory
0
 
LVL 17

Expert Comment

by:Microtech
ID: 12140952
I have it configured to send out of office.

Turn off out of office and send an e-mail then turn on out of office, (Microsoft Exchange clears the internal "sent o" list when you disable the Out of Office that is currently enabled)  if you are tesing from an external account that has already sent to that user the out of office will not work as it only sends the message once.
http://support.microsoft.com/default.aspx?kbid=262352

Test on an account that has not had OOO on first after that you could always use this if one message per user is not good enough
http://office.microsoft.com/en-us/assistance/HA011223851033.aspx
0
 
LVL 17

Accepted Solution

by:
Microtech earned 375 total points
ID: 12140991
http://support.microsoft.com/default.aspx?scid=kb;EN-US;311107

forgot to say that once you have ticked the box in exchange server youmust stop the Simple Mail Transfer Protocol (SMTP) and Microsoft Exchange Routing Engine services, and then restart them.
0
 
LVL 17

Expert Comment

by:Microtech
ID: 12141175
you can restart the services in a production environment without user downtime
0

Featured Post

Enroll in September's Course of the Month

This month’s featured course covers 16 hours of training in installation, management, and deployment of VMware vSphere virtualization environments. It's free for Premium Members, Team Accounts, and Qualified Experts!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question