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1722 Error when installing NAV Corporate Edition

Posted on 2004-09-23
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Last Modified: 2011-08-18
I have 2 servers I need to install NAV Corporate Edition on.  Both are Windows 2000 with SP3.  One of the installs went fine.  The other one I get an error 1722 when it starts installing Live Update everytime.  The version I am trying to install is 9.0 and they had an earlier version of NAV Corporate Edition which I believe was 7.5.  It gave me an error when trying to uninstall it through Add/Remove programs.  So, I found an article on Symantecs website on how to manually uninstall NAV Corp. Ed. 7.5 and I did that.  It still gives me the same error.  I downloaded an updated version of Live Update thinking it may see it already installed and just bypass it but it didn't and gave the same error.  

Any clues on how I could fix this?

John
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Question by:jayknight
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by:blue_zee
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ransoneb earned 400 total points
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Go to SP4 on your WIN2k boxes.
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by:jayknight
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The first option above didn't work with registering the Wintrust.dll file and deleting the corrupted installer file.  I'm going to upgrade the server to SP4 and see if that helps.
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by:blue_zee
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Good luck.

Zee
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by:ghana
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This seems to be a known problem. Symantec has published a workaround in its KB:

Situation:
When you install Symantec AntiVirus Corporate Edition, the following message appears during the installation of LiveUpdate: "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

Solution: http://service1.symantec.com/SUPPORT/ent-security.nsf/529c2f9adcf33a1088256e22005026f1/f6a16882471f5af788256ebe00773716
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by:hyperkell
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that didn't work for my xp pro workstation. I have the same problem at my client. I updated 5 computer without problem thatn I get the 1722 error. Let me know if you have a solution
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by:jjoz
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@ghana: Symantec Knowledge Base

We're Sorry ... the link is broken !?
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by:ghana
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@ijoz: This is not unusual more than 6 years later...
Symantec lists the KB article still, currently at this URL:
http://www.symantec.com/business/support/index?page=content&id=TECH100753&actp=search&viewlocale=en_US&searchid=1298895663966
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by:jjoz
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ah yes, many thanks for your reply Ghana.
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