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Solved

All of a sudden cannot access Secure Webpages (Win 2k SP4)

Posted on 2004-09-23
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Last Modified: 2013-12-04
Has anyone seen this issue before?  I have a remote user that all of a sudden can't access secure webpages.  She has Win 2k Pro all Service Packs and Critical Updates have been installed.  She's cleared her cache, deleted temp inet files and cleared cookies.  I had her remove all spyware via Spybot.  I checked to make sure the security settings in Internet Explorer weren't too restrictive (also added webmail to the trusted site list) and made sure she had 128bit cipher/SSL 2.0 and 3.0 enabled.  She can access all other webpages, just not our webmail page.  Since it is her only way of accessing her email, it is quite bothersome.  Anyone have any ideas?  Oh, it happens in both Internet Explorer and Mozilla..
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Question by:vegas_admin
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LucF earned 1000 total points
ID: 12134566
Hi vegas_admin,

Please re-register some dll's, do so by typing the following comments in Start => Run.

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Otherwise, please take a look at:
How to troubleshoot situations where you cannot complete MSN sign-up or connect to SSL secured (128-Bit) Web sites by using Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444

Although this information is for winXP, almost all of it applies to win2k also.

Greetings,

LucF
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Expert Comment

by:LucF
ID: 14008974
Although I can't be 100% sure, in all cases I handled this problem, the above worked flawlessly.

LucF
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