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Device used by veritas netbackup has a down status

Posted on 2004-09-24
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Last Modified: 2008-01-09
Hi,

Our veritas netbackup generate 213 storage unit not available error last night and nothing gets backed-up. Using tpconfig I found out that the tape device drive is down. Can anyone tell me usually what are the reasons causing the drive down, is it possible to check since when it is down and make it notify me when it is down?

Thanks
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Question by:ebi168
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nobus earned 400 total points
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it could be anything, from a bad contact to a power supply that went bad, or a power fuse blown. You should be able to check in the events log when it went and find there more info on the why also.
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by:cooledit
cooledit earned 100 total points
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what brand is the device ??. try using one of the troubleshooting tools from the manufactor
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by:ebi168
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Could you be more specific about what event log and troubleshooting tools? Thanks
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by:nobus
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Event log : you find it under control Panel>system management
The tools he referred to, should be included in the software which came with the unit
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by:zvitam
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Start->Run : services.msc
Go to Removable Storage and change property to disable
Go to Log On tab and disable hardware profile
Go back to General tab and change startup type to Automatic
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Author Comment

by:ebi168
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My Veritas is on Sun Solaris not windows. So the administrative tools you all suggested are not applicable. I however restarted netbackup and it works fine now.
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