[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now


Cable Modem Disconnects at Random

Posted on 2004-09-25
Medium Priority
Last Modified: 2013-12-27
My Motorola Surfboard 4200 Cable Modem with Bigpond (Australian ISP) disconnects at random. I am connected through a router (Linksys BEFSR41), and another 2 computers are also connected. Connectivity is fine, the net works whenever the modem is online, but the problem is that the modem disconnects randomly, often in the middle of browsing or downloading. My modem was professionally installed by the Bigpond person, the modem was the one provided by Bigpond.

I am using WinXP Pro SP2, and the other two computers are using Win98SE and WinXP Pro SP1.

I can provide any other info you need, including modem config and logs (btw I havn't changed any of the modem settings, they are default).
Question by:Kane00
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2

Expert Comment

ID: 12155071
Had a similar problem with a client running windows Millenium. Client upgraded to Windows XP for an unrelated reason and the problem disappeared. I have no logical explanation for this and can not even say for sure that the upgrade was the solution or if maybe there was some other software on the machine causing the disconnection which was removed when the drive was formatted.
Perhaps your win98 machine is causing a disconnection for some reason. Try disconnecting this from the network and see if the problem persists.

Author Comment

ID: 12157277
Actually, the Win98 machine hasn't been on during all the problems.

Expert Comment

ID: 12157653
Do you have an auto disconnect feature setup on the modem. Most modems give the option to diconnect after a certain time to save money , however on a Cable line this should not be necessary.
The disconnection , does it occur at regular intervals e.g. every 10 minutes ? Is there any type of pattern that you can recognise when it disconnects e.g.certain website visiting e.g
Learn how to optimize MySQL for your business need

With the increasing importance of apps & networks in both business & personal interconnections, perfor. has become one of the key metrics of successful communication. This ebook is a hands-on business-case-driven guide to understanding MySQL query parameter tuning & database perf


Author Comment

ID: 12157665
Well today it has been fine, no disconnections. There is no autodisconnection feature on this modem.

Accepted Solution

cagri earned 450 total points
ID: 12158238
Two possible reasons;

1. Check your line connections or have them checked, a losen connector may cause sporadic disconnections exactly as you describe. It is not only the connector behind your modem but also there is one more, somewhere in the house, where the is a splitter to split the line into two for your TV and computer. It is a good idea to check all connections, make sure all are Ok and reinstall cable jacks if you found a problem.

2. In a similar setup, I once experienced the same problem and after a long examination the modem is found to be broken, replaced by the ISP.

3. Finally, it might be a good practive to check the TV on the times when Internet went down. Any problem with the TV signal will indicade an overall problem on the cable network. Ofcourse this is a rather low possibility while it worth to check.

Hope those helps,

Author Comment

ID: 12158404
Well, as I said above, today it has been fine, no disconnections. I think it must have just been the 'usual' thing that happens on weekends. Today is Monday so its OK again.. Strange, I guess it must just be traffic.

Author Comment

ID: 12158406
I will give the points to cagri for the high quality comment :)

Featured Post

Are You Ready for GDPR?

With the GDPR deadline set for May 25, 2018, many organizations are ill-prepared due to uncertainty about the criteria for compliance. According to a recent WatchGuard survey, a staggering 37% of respondents don't even know if their organization needs to comply with GDPR. Do you?

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Before I go to far, let's explain HA (High Availability) and why you should consider it.  High availability is the mechanism used to provide redundancy to any service at the same site and appears as a single service to the users of that service.  As…
#Citrix #Netscaler #MSSQL #Load Balance
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …
Suggested Courses

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question