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ActiveSync issue: PIM is supposedly not running. 'No profiles have been created'

Posted on 2004-09-25
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Last Modified: 2008-01-09
I get the following error when trying to sync a pocket pc with the clients computer:

1)No profiles have been created. To create a new
profile, use the Mail icon in the Control Panel.

2)Syncronization cannot be completed because your
personal information manager (PIM) program cannot be
accessed. Ensure your PIM program is running, and try to
syncronize again. If your PIM is running, restart your
desktop computer.

I've gone to the mail setting, and there is the PDA profile. I've duplicated it and all that, and set the duplicate as the primary one, but it still gives the same error. I absolutely cannot lose their outlook info, so I'm leary of deleting profiles and all that.

Since the profile is, in fact there, and outlook works fine, how do I make ActiveSync realize that and use the profile?

Thanks in advance -Souter
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Question by:Sootah
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by:Sootah
ID: 12151514
K, I created a test account, and set it as the default. I then went into Outlook XP which was now empty because I was using an empty account, and created a calendar item. Following which I attempted to synch the PDA with the freshly created profile.

SAME EXACT ERROR.

I've no real idea what to do now, as a new profile gives the same error message as the others. Suggestions?
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by:Sootah
ID: 12165798
C'Mon nah, doesn't anybody know?
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by:Sootah
ID: 12210552
Buuump
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by:Sootah
ID: 12232801
I'm not going to close this question...
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by:Sootah
ID: 12246085
Doober
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by:Sootah
ID: 12279621
Got bud ice? Doobee doobee doooooo....

Tsk tsk, it appears that I've stumped you all.
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Accepted Solution

by:
alandc earned 500 total points
ID: 12309863
My prior experiene with HotSync/ActiveSync was that the application worked fine when installed as the user - that often meant giving the user Admin rights at least for a few reboots and syncs. After most of the settings were saved you could return the user to having just "user" rights.

I Found similar situation with no solution --
http://www.webmasterworld.com/forum45/201.htm

HERE ARE A COUPLE IDEAS THOUGH:

In this case the problem was fixed by exporting all the Outlook data into a PST folder and then uninstalling and reinstalling Outlook:
http://www.ipaqhq.com/forums/showthread.php?t=6494

In this case the problem was fixed by having Outlook OPEN already before plugging in the iPaq
http://www.expansys.com.au/forumthread.asp?code=CMQ-H3870&thread=22

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Author Comment

by:Sootah
ID: 12311218
Yeah, looked at those. I imagine that the uninstall and reinstall would work for it. I haven't been able to get back to the clients house to verify, however. Thanks!
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