Windows Explorer AND Internet Explorer Error everytime I open them.
Posted on 2004-09-25
Windows Explorer AND Internet Explorer Error everytime I open them. I believe that I may have a virus. Everytime I open "My Computer" or "Internet Explorer" A message pops up that says:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
It then asks me if I want to send and error report. When I do, another window pops up that as a link for more information related to my problem. I click it and it says that I need Sevice Pack 2. (If I close the little Error Report window it shuts down IE. So I have to leave that open) When I click on the link to go to the Windows Update page to DL SP2 The page loads but nothing else happens. It says that it is scaning my system to see what updates I need but nothign happens....it just stays there. It was doing that BEFORE this problem with Windows Explorer and Internet Explorer started. I have tried to DL SP2 in the past unsucessfully. I have Norton Internet Security and AV but I have not received any warnings. Does this sound familiar to anyone? What can i do to fix it?