Solved

Unable to safely remove external hard drive

Posted on 2004-09-25
6
277 Views
Last Modified: 2010-04-03
I'm using a Western Digital 250 GB external USB hard drive on an XP SP-2 Pro
system. The drive is recognized by Windows when connected, but after
searching and copying files to the disk, when I go through the two-step
"safely remove hardware" process (taskbar icon), I often get a Windows alert
that "the device cannot be disconnected right now - try again later", or
something to that effect.

If I log off and back on, I am able to successfully remove the device. Ditto
if I terminate explorer.exe and then relaunch it (Windows Task Manager).

To complicate matters further, the problem seems intermittent. I cannot
duplicate it on command.

The items running on my system listed in services.msc are heavily tweaked; I'm running a barebones environment. I am not sure if this is relevant.

I need a resolution. Any ideas?
0
Comment
Question by:smarsquid
6 Comments
 
LVL 12

Expert Comment

by:zvitam
ID: 12153909
You have to disable write caching for the device as described in the following article
(However this may affect the device performance)

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prdh_dmt_cgwi.asp
0
 
LVL 15

Expert Comment

by:Cyber-Dude
ID: 12154028
1. Insure the external drive is set  for Quick Removal.
2. Verify that you have the Propper SP2 USB drivers (Device manager => USB Device => Update drivers).

If you need more detailed instructions just say so;

Cyber
0
 
LVL 2

Expert Comment

by:cofneverlivetotell
ID: 12160463
Make sure you dont have any windows of the drive open!  this will stop the drive being removed, resulting in the error you described.

Cheers
Cof
0
 

Author Comment

by:smarsquid
ID: 12165143
zvitam: I am aware that this will work, but I must pass on this as it does not address the root of the problem and it offers reduced performance as a trade-off. Thank you, though.

Cyber-Dude: I checked these areas prior to posting here, but thank you for reminding me.

cofnever livetotell: I originally thought that this was the problem, indeed. But eliminating it didn't seem to help. Thank you for your input.

Someone outside of this forum ended up suggesting I uninstall the drive from XP Device Manager and then re-connect the device so XP could re-discover and re-install drivers. I did this and have had no problems for a couple of days. The problem would have happened again by now were it not fixed, so I'm going to call this one solved on his advice.

Thanks again, folks.

0
 

Accepted Solution

by:
ee_ai_construct earned 0 total points
ID: 12203754
Question answered by asker or dialog valuable.
Closed, 250 points refunded.
ee_ai_construct (replacement part #xm34)
Community Support Admin
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

I have written before on the benefits of using a Boot media other than your HDD when it has become infected.   The article I wrote about creating a bootable CD/DVD/USB (http://e-e.com/A_2343.html) was mainly concerned with building a UBCD4Win on CD …
How to update Firmware and Bios in Dell Equalogic PS6000 Arrays and Hard Disks firmware update.
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now