Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Unable to safely remove external hard drive

Posted on 2004-09-25
6
Medium Priority
?
293 Views
Last Modified: 2010-04-03
I'm using a Western Digital 250 GB external USB hard drive on an XP SP-2 Pro
system. The drive is recognized by Windows when connected, but after
searching and copying files to the disk, when I go through the two-step
"safely remove hardware" process (taskbar icon), I often get a Windows alert
that "the device cannot be disconnected right now - try again later", or
something to that effect.

If I log off and back on, I am able to successfully remove the device. Ditto
if I terminate explorer.exe and then relaunch it (Windows Task Manager).

To complicate matters further, the problem seems intermittent. I cannot
duplicate it on command.

The items running on my system listed in services.msc are heavily tweaked; I'm running a barebones environment. I am not sure if this is relevant.

I need a resolution. Any ideas?
0
Comment
Question by:smarsquid
6 Comments
 
LVL 12

Expert Comment

by:zvitam
ID: 12153909
You have to disable write caching for the device as described in the following article
(However this may affect the device performance)

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prdh_dmt_cgwi.asp
0
 
LVL 15

Expert Comment

by:Cyber-Dude
ID: 12154028
1. Insure the external drive is set  for Quick Removal.
2. Verify that you have the Propper SP2 USB drivers (Device manager => USB Device => Update drivers).

If you need more detailed instructions just say so;

Cyber
0
 
LVL 2

Expert Comment

by:cofneverlivetotell
ID: 12160463
Make sure you dont have any windows of the drive open!  this will stop the drive being removed, resulting in the error you described.

Cheers
Cof
0
 

Author Comment

by:smarsquid
ID: 12165143
zvitam: I am aware that this will work, but I must pass on this as it does not address the root of the problem and it offers reduced performance as a trade-off. Thank you, though.

Cyber-Dude: I checked these areas prior to posting here, but thank you for reminding me.

cofnever livetotell: I originally thought that this was the problem, indeed. But eliminating it didn't seem to help. Thank you for your input.

Someone outside of this forum ended up suggesting I uninstall the drive from XP Device Manager and then re-connect the device so XP could re-discover and re-install drivers. I did this and have had no problems for a couple of days. The problem would have happened again by now were it not fixed, so I'm going to call this one solved on his advice.

Thanks again, folks.

0
 

Accepted Solution

by:
ee_ai_construct earned 0 total points
ID: 12203754
Question answered by asker or dialog valuable.
Closed, 250 points refunded.
ee_ai_construct (replacement part #xm34)
Community Support Admin
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
Concerto Cloud Services, a provider of fully managed private, public and hybrid cloud solutions, announced today it was named to the 20 Coolest Cloud Infrastructure Vendors Of The 2017 Cloud  (http://www.concertocloud.com/about/in-the-news/2017/02/0…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
Despite its rising prevalence in the business world, "the cloud" is still misunderstood. Some companies still believe common misconceptions about lack of security in cloud solutions and many misuses of cloud storage options still occur every day. …
Suggested Courses

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question