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Video problems in PowerPoint

Posted on 2004-09-26
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Last Modified: 2012-06-27
I have a problem running mpeg and avi clips in PowerPoint on my new computer (XP, Office 2000) - they show only as a white square when playing. They run fine in Windows Media Player and if I convert them to wmv they run fine in POwerpoint. I think (but not 100% sure) the problem started after installing Nero CD/DVD software (including player) - I've tried removing all Nero components (no help) and setting Nero to not be the default player for any kind of video (no help). I do not have Real player installed, and Quicktime is set to only play Mac stuff. I know PowerPoint uses MCI to play videos - has Nero changed this in some way. I've had a look at the MCI extensions in the registry but haven't really got a clue what I'm looking at or how to fix it. Not sure if it's relevant but I have no idea which Direct X i have. HELP!
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Question by:sueormonde
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by:bruintje
bruintje earned 500 total points
ID: 12154222
general video troubleshooting in PPT
http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fpowerpoint%2Fppt2000%2Fmmedia%2Finfo.asp
http://www.rdpslides.com/pptfaq/FAQ00099.htm
http://support.microsoft.com/default.aspx?scid=kb;en-us;q240923

what probably happened is that the installation of the other software changed the mci pointers the 2 first links above will give settings you can try

HTHAB
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by:sueormonde
ID: 12154248
Thanks for that but I'd kind of guessed the MCI settings had been changed and in fact have already visited the links you provided. Any other advice?
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LVL 44

Accepted Solution

by:
bruintje earned 500 total points
ID: 12154275
a shortcut would be

close all programs
reboot
now in programs | control panel | add/remove programs remove nero
now in programs | control panel | add/remove programs remove Powerpoint
reboot
install Nero
reboot
install powerpoint
reboot

try again

this is a shortcut, we could try and go through every setting for the MCI
Mediaplayer is working with the files so it's a small thing somewhere if the above doesn't help then we need to go through the small things with this one in mind
http://www.soniacoleman.com/Tutorials/PowerPoint/multimedia.htm
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Author Comment

by:sueormonde
ID: 12154558
No - still have the problem (and spent 2 hours sorting the mess the process made of my Outlook settings.........)
What should I try now?
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LVL 44

Assisted Solution

by:bruintje
bruintje earned 500 total points
ID: 12154946
ok, this could be another problem then the codec or mci settings since they're playing in mediaplayer

does this file play it's avi and all on another pc?
it could be a long path which can be only 130 characters long for an inserted file in ppt, if you copy the file to a local temp dir and insert it into ppt to see if this is the problem?
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Expert Comment

by:bruintje
ID: 12158719
thanks for the grade but what was the problem?
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Author Comment

by:sueormonde
ID: 12158767
Not sure!
I tried so many things and then suddenly it worked. It may have something to do with windows media player 10 - I had upgraded to version 10 as one of the first things I tried when the problem arose - it didn't work at that time but what bothered me was that I downloaded from the microsoft website what they said was version 10 but when I installed it it said it was version 9................the suggestion was made on this site to try installing version 10 so I donwloaded it again and installed it again - only this time it said it was installing version 10 - since then things seem to be working................
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LVL 44

Expert Comment

by:bruintje
ID: 12158773
:) that's the most important
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