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Video problems in PowerPoint

I have a problem running mpeg and avi clips in PowerPoint on my new computer (XP, Office 2000) - they show only as a white square when playing. They run fine in Windows Media Player and if I convert them to wmv they run fine in POwerpoint. I think (but not 100% sure) the problem started after installing Nero CD/DVD software (including player) - I've tried removing all Nero components (no help) and setting Nero to not be the default player for any kind of video (no help). I do not have Real player installed, and Quicktime is set to only play Mac stuff. I know PowerPoint uses MCI to play videos - has Nero changed this in some way. I've had a look at the MCI extensions in the registry but haven't really got a clue what I'm looking at or how to fix it. Not sure if it's relevant but I have no idea which Direct X i have. HELP!
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sueormonde
Asked:
sueormonde
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3 Solutions
 
bruintjeCommented:
general video troubleshooting in PPT
http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fpowerpoint%2Fppt2000%2Fmmedia%2Finfo.asp
http://www.rdpslides.com/pptfaq/FAQ00099.htm
http://support.microsoft.com/default.aspx?scid=kb;en-us;q240923

what probably happened is that the installation of the other software changed the mci pointers the 2 first links above will give settings you can try

HTHAB
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sueormondeAuthor Commented:
Thanks for that but I'd kind of guessed the MCI settings had been changed and in fact have already visited the links you provided. Any other advice?
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bruintjeCommented:
a shortcut would be

close all programs
reboot
now in programs | control panel | add/remove programs remove nero
now in programs | control panel | add/remove programs remove Powerpoint
reboot
install Nero
reboot
install powerpoint
reboot

try again

this is a shortcut, we could try and go through every setting for the MCI
Mediaplayer is working with the files so it's a small thing somewhere if the above doesn't help then we need to go through the small things with this one in mind
http://www.soniacoleman.com/Tutorials/PowerPoint/multimedia.htm
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sueormondeAuthor Commented:
No - still have the problem (and spent 2 hours sorting the mess the process made of my Outlook settings.........)
What should I try now?
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bruintjeCommented:
ok, this could be another problem then the codec or mci settings since they're playing in mediaplayer

does this file play it's avi and all on another pc?
it could be a long path which can be only 130 characters long for an inserted file in ppt, if you copy the file to a local temp dir and insert it into ppt to see if this is the problem?
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bruintjeCommented:
thanks for the grade but what was the problem?
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sueormondeAuthor Commented:
Not sure!
I tried so many things and then suddenly it worked. It may have something to do with windows media player 10 - I had upgraded to version 10 as one of the first things I tried when the problem arose - it didn't work at that time but what bothered me was that I downloaded from the microsoft website what they said was version 10 but when I installed it it said it was version 9................the suggestion was made on this site to try installing version 10 so I donwloaded it again and installed it again - only this time it said it was installing version 10 - since then things seem to be working................
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bruintjeCommented:
:) that's the most important
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