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Problem running MS Equation Editor 3.0 in Word 2003

Posted on 2004-09-26
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Whenever I try to run the Equation Editor in Office 2003, it says "an error occured and this feature is no longer functioning properly. Would you like to repair this feature now?". I tried clicking on "yes", then it would say "Installing: Application server", then "This object was created in Equation. This application is not available to open this object.".

I am sure I had selected Equation Editor when I chose the components to install during Office 2003 setup. I've tried popping the CD in and reinstalled Equation Editor, still no luck. I did again try reinstalling the component using the Office 2003 CD, nothing changed.

Does anyone have any idea what's causing this?
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Question by:towo2002
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by:bruintje
ID: 12154280
do you have any AV running like norton ?
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by:towo2002
ID: 12154366
I am using Antivirus client of Symantec Corporate edition 9.
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bruintje earned 500 total points
ID: 12155003
there is an kb to set the options for the equation editor in the registry through a support template, it could make a difference because it looks like it's failing in starting up not sure because it could also be a problem in failing to register correctly when being installed

http://support.microsoft.com/default.aspx?kbid=820916
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by:bruintje
ID: 12155070
is this only happening with existing documents, if you open a new document and choose | insert | object | equation editor
does that work?
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by:towo2002
ID: 12156894
I found the reason after reading the KB

http://support.microsoft.com/default.aspx?kbid=820916

After I follow the instruction in there, I found that the path of the equation editor is empty, then I access the folder c:\program files\common file\microsoft share\equation and access the equation editor directly and it can't be open. It seems the file is corrupted. After I used another Office disk to reinstall, it works fine.

Thanks very much bruintje.
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Expert Comment

by:ZenaNg
ID: 12594765
I'm having the same problem but I'm not as lucky. What did you reinstall? Just equation editor or the entire office?
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Expert Comment

by:eddywoo
ID: 13111086
I have followed the instruction in

http://support.microsoft.com/default.aspx?kbid=820916

to install the support template. Even after I inputed the correct path into Appdir

C:\Program Files\Common Files\Microsoft Shared\EQUATION

the problem still there. What should I do?

Thanks,
Eddy
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Expert Comment

by:eddywoo
ID: 13114274
I've tried to re-installed the Office. I've also tried to replace the EQNEDT32.EXE and EEINTL.DLL by working copies. Both methods did not help.

Please help! Thank you.

Eddy
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Expert Comment

by:ZenaNg
ID: 13115853
If you have East Asian Font support installed on Windows, that could be the reason. I found this out while experimenting with different windows components installation combinations.

Refer to:
http://www.experts-exchange.com/Applications/MS_Office/Word/Q_21208654.html
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Expert Comment

by:eddywoo
ID: 13118553
Thanks, ZenaNg.

How do I know if "East Asian Language" pack is installed or not?

If I uninstall the "East Asian Language" pack, can I continue to use Chinese (write and read) in the Office documents (Word, Excel, PowerPoint, etc.) and IE? If it is negative, this is not an option for me. Although add-in like NJStar or Unionway may help, it involve additional cost.

Thank you.

Eddy
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