asked on

HP Laserjet 4200TN prints only 1 copy of word documents

We are having a problem that selected word documents print only 1 copy despite multiple copies being selected in the print dialogue.

I have tried to turn collating off and background printing off as specified in the following:

https://www.experts-exchange.com/questions/20735676/LJ-4050-N-won't-print-multiple-copies.html?query=print+one+copy&clearTAFilter=true

Any ideas?

Jay

Thomas_Roes

Try using a driver for an older printer, e.g. HP 4000.

Thomas Roes

jbreg

ASKER

This didn't work either; any more suggestions? Network users want to kill me because of this problem, and it's a brand new HP 4200TN, with Web Jet Admin, etc...

Thomas_Roes

Could you give me more details about this problem, windows version, office version. Is the problem with all word documents or only some. What about other office programs / other programs.

I just happend to be on the phone with an administrator that solved this problem in an windows 2000 / office 97 environment with HP 4000 PCL6 drivers.

Let me know

Thomas Roes

jbreg

ASKER

Windows: XP Pro SP2
Office: 2003
Acrobat Professional
HP Laserjet 4200tn PCL 6 drivers.

It appears to be only some word documents; other programs seem unaffected.

Jay

Thomas_Roes

Weird. I can't test your setup right now. Just another question:

do you have another printer available in the network that does / does not have this problem?

Thomas

jbreg

ASKER

Ok, Thomas

We have another printer in the office, a networked HP OfficeJet 7100 series. It does indeed work (print multiple copies) on that printer.

Jay

ASKER CERTIFIED SOLUTION

Thomas_Roes

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Jake_London

I had a similar problem with HP printer, resolved by changing the Printer port on the server, from LPR to RAW. HTH.

Jake_London

Im really not bothered about the point system here so please give all to Thomas_Roes.

:)