Solved

Parallel printer and scanner not working

Posted on 2004-09-27
8
600 Views
Last Modified: 2013-11-18
System was working OK with a HP scanjet 5100C and a deskjet 650.

The printer was upgraded to a HP deskjet 5550 and now when try to scan says that it is busy with another process

get the same error whent he printer is not connected as well
0
Comment
Question by:jimcrint
8 Comments
 
LVL 2

Assisted Solution

by:Chunks
Chunks earned 60 total points
ID: 12158585
We need a little bit more info ..... How is the scanner/printer connected ?? via usb / Parallel.

Probably best option is to uninstall the scanner drivers and reinstall them.  Its possible they may have become corrupt.
0
 
LVL 1

Author Comment

by:jimcrint
ID: 12158659
the printer and scanner are both parallel, I am sorry this was not clear.  The scanner is connected directly to the computer and the printer is piggy backed on the scanner

Have down loaded the latest drivers and will do clean install in the morning
0
 
LVL 14

Expert Comment

by:tmj883
ID: 12158794
Install the printer first. Once the printer is functional, then install the scanner.
T
0
 
LVL 12

Accepted Solution

by:
zvitam earned 65 total points
ID: 12158820
This printer has a usb connection as well, I would install it using the USB connection, living the scanner alone on the parallel port.
0
Save on storage to protect fatherhood memories

You're the dad who has everything. This Father's Day, make sure your family memories are protected. My Passport Ultra has automatic backup and password protection to keep your cherished photos and videos safe. With up to 3TB, you have plenty of room to hold the adventures ahead.

 
LVL 1

Author Comment

by:jimcrint
ID: 12158860
I never thought of that,  currently though I can not get the scanner working at all.  i have uninstalled the printer and reinstalled then uninstalled the scanner and reinstalled.

My plan for the morning will be to get the printer going on the USB then install the scanner
0
 
LVL 15

Expert Comment

by:Cyber-Dude
ID: 12159238
Do the following:
Right-click 'My Computer' => choose 'Manage' from the menu => Go to the 'device Manager' section => Right-click on the root computer name and choose 'Scan for Hardware Changes'.

It will initiate a drivers update process... I think this is the solution you are looking for...

Cyber
0
 
LVL 4

Expert Comment

by:wileya
ID: 12160972
scanner should be hooked up to a SCSI card and
the printer should be hooked up to an LPT1 port
0
 
LVL 1

Author Comment

by:jimcrint
ID: 12165418
Installing the new drivers after uninstalling them worked.  Did the scanner first then put the printer on the USB port and all is working fine.  Thanks for your support
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Viewers will get an overview of the benefits and risks of using Bitcoin to accept payments. What Bitcoin is: Legality: Risks: Benefits: Which businesses are best suited?: Other things you should know: How to get started:
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now