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Another Writer problem... scan to pdf and Sharing violation

Hello all,

when we scan a document to a pdf file (using hp scanning utility), we cannot save it to disk. The message says "The document could not be saved. Sharing violation."

The document doesn't exist yet. We tested the rights (created a file there, then modified it after, and even deleted it). It happens wherever we save the document. This happens on one computer, using adobe writer 5 and windows NT. I tried to log into the machine with a roaming profile, and had the same result. Login with a local admin account solves the problem. It worked flawlessly before the user changed to a new computer. Both the computer and scanner are HP.

When i googled the error message i only found one page, and they were talking about the file beeing open and such things, but in this case it's impossible since the file doesn't exist yet.

Thanks for your time, and good luck finding a solution.
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kazuma666
Asked:
kazuma666
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1 Solution
 
Karl Heinz KremerCommented:
This seems to be a problem with the scanning software, and not related to PDF. I would try to post a pointer question in the HP Scanner TA: http://www.experts-exchange.com/Hardware/Scanners/HP_Scanners/

In general, the error message is caused by a file that is open in one application while another application tries to write to it. Just because you did not open the file yourself (or, because you don't see it on the disk) does not mean that it's not written to disk yet: It is possible that your scanning application wrote a temporary file.
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kazuma666Author Commented:
Thanks, but as i understand it, this sharing violation should then come if i try to write on the file while it is open. But im not writing on the file, im writing elsewhere. Also, how come it works when user is admin. And could you tell me what do you mean by a pointer question? A question pointing to this one i suppose...
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Karl Heinz KremerCommented:
Yes, a pointer question is a (usually 20 point) question that you post in one TA that points to an open question in a different TA. In the question body, you post the URL of the open question. Once you have the answer, you can then post a requst in the community support area to delete the pointer question (and refund your points).

Even though you are not accessing the file, this does not mean that your software is not trying to read or write in the background. There is a reason for the error message, and I would trust Windows (which reports the error) in this case more than the HP software :-)

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kazuma666Author Commented:
Well i don't have enough points for a pointer question... More information : The scanner is a scanjet 5400C. Then scanning soft version is HP Precisionscan Pro 3.1.
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Karl Heinz KremerCommented:
I created the pointer.
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kazuma666Author Commented:
Thansk a lot :)
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kazuma666Author Commented:
The user had a problem with the scanner, it has now been replaced. We still had the problem after, but now we used another way to create the pdf and it works. Problem solved!
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Karl Heinz KremerCommented:
Post a question in the Community Support area (use the link at the top of the page) and request that this question be deleted and your points refunded.
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kazuma666Author Commented:
I wasn't very specific in last post. We found a work around. We scan and save as PDF within hp precision scan, instead of sending the scanned image to adobe pdf standard and trying to create the Pdf there.


I don't think this question should stand as this is a trivial work around. It might be better to delete it.
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RomModCommented:
The question has been PAQ'd and the 200 points have been refunded.
RomMod
Community Support Moderator
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