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"Make A Phone Call" Option in MSN Messenger 6.2 does not show in menu

Posted on 2004-09-27
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Last Modified: 2008-03-10
Hi, I currently don't have the option at the home screen of MSN Messenger to Make A Phone Call.  

I currently have a Linksys Wireless-B Router (Model BEFW11S4), Microsoft SP2, Norton Internet Security 2004, Norton Systemworks 2003, and the latest version of Spy Sweeper (thought that might be some useful info).  I disabled the Microsoft Firewall since I already have the Norton firewall, I've forwarded the ports 6891-6900, 6801, 6901, and 2001-2120. and I've enabled UPnP.  Just recently I discovered a tab in the router's OS for UPnP forwarding, but I haven't even begun to mess with that.  Please let me know of what I'm doing wrong so that we can get this solved asap.
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Question by:T-Snipez
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by:sunray_2003
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Hi T-Snipez,

MSN had that feature and I donot think it is available anymore.

SR..
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by:T-Snipez
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I'm almost positive that it does for two reasons.  A, in their online FAQ it mentions Make A Phone Call, and B, it shows the grayed out option to Make A Phone Call in the Actions tab before I sign in.  So I think that it detects something is blocked, so it removes the option.
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by:sunray_2003
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Possibly something added to windows xp SP2.. I am not sure
I got windows xp pro without SP2 and got MSN 6.2

Do you remember installing msn messenger specifically for XP ?

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by:T-Snipez
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I'm not sure exactly what you mean, but if you mean did it come preinstalled, I don't think it did.  However, I may be wrong, I think I remember updating it, but then again I may be wrong.  Sorry I'm not much help there, I can tell you however I have a Compaq Presario SR1030NX and it may have possibly came preinstalled.  Sorry I can't give a real definite answer to the question.
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by:sunray_2003
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>>  sure exactly what you mean, but if you mean did it come preinstalled

Then what you are talking is Windows messenger and NOT MSN messenger. If you see a butterfly in your icon then it is MSN messenger.
Windows messenger (yes it is inbuilt with XP OS) is less sophisticated than MSN messenger.

I know I have got msn messenger and it DOESNOT GOT Place a call feature whereas windows messenger might have . But i know that call feature was previously there in MSN messenger and it was infact free but they removed it a year or earlier than that ..
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by:T-Snipez
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Ok, now I understand what you're aiming at.  Ya, I'm definetley postive that this is MSN Messenger 6.2, not Windows Messenger.  I read about the Make A Phone Call feature, and how it was originally free.  Now it is limited to 5 minutes, and you have to redial if you wish to continue talking, but they still support the feature.
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by:sunray_2003
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Now , If you are signed in msn messenger, where do you see that Make a phone call feature ??

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by:T-Snipez
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If I am signed into MSN Messenger, the Make A Phone Call feature should be under Actions, but it disappears due to what I think is it detects something blocks and removes the feature.  However, if you start-up MSN messenger, and don't sign in, the Make A Phone Call tab still remains under Actions.
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by:T-Snipez
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something blocked*.... sorry typo
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by:sunray_2003
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Interesting... I am not finding that in my actions .
I checked with one of my friends who was online and he has got 6.2 and he doesnot have make a phone call either..

I am suspecting we both are not having the same msn messenger version.

You may want to try installing msn messenger (specifically for XP)  and check for yourself especially because you said it came preinstalled..

I do see in the website of msn messenger they talk about free phone calls but I donot see it ...
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by:T-Snipez
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I suspect that you may also have the option blocked to a firewall, router, or other cause of sorts.  If you want, you may want to close MSN Messenger, reopen, don't log in, and check if it shows the Make A Phone Call option.
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by:T-Snipez
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I also should add I am running the MSN Messenger Version 6.2 (6.2.0137)
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by:T-Snipez
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Sorry more typos from second to last post, block due* to* a* firewall. My apologies
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by:sunray_2003
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You are correct , I do see it before signing in but disappears after that.
I should find an article were they specifically say why that happens..
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by:T-Snipez
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That'd be great
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sunray_2003 earned 100 total points
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So close but yet to figure it out

In this google search
http://www.google.com/search?hl=en&ie=UTF-8&q=make+a+phone+call+msn+messenger+

Check the 8th search result . It talks exactly about what we are experiencing .. I mean losing that feature after logging.
Try to check that news article and that might say something about this..
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by:T-Snipez
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Good Work!  However, I searched the page using my google bar and it seems that they simply redirected to their homepage.  Don't let this crush your spirits though, I'm going to try to look around the site and see if I can't find that article again.  
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by:T-Snipez
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I've been trying to navigate around the site, go to the root directory of that news file, and I still haven't been able to find anything.  No matter what I do, it will redirect me to the homepage!
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I finally tracked down that news archive from the Mess site.  It seems as if google combined two different postings to make it look as though it found our search results.  Sorry, we'll just have to keep lookin.  Keep up the good work
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by:sunray_2003
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I  finally tracked down that news archive from the Mess site.

What did they say in that news archive ?
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by:T-Snipez
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It seems as if it took text out of these posts:
-------------------------------------------------------------------------------------------------------------
timothy says:
        Net2Phone has pseudo-confirmed that Microsoft is going to release Windows Messenger 5 in the near feature in a mail to its subscribers.

“As a customer who makes phone calls with .Net Voice Services, we thought you would like to know about a significant change that is occurring to the service. .NET Voice Services is going to be removed from Windows Messengerwhen it is next released. If you choose to upgrade to the new Windows Messenger, the ability to "Make a Phone Call" will be removed.”
(Read more about this e-mail here.)

This means that when Windows Messenger 5 is released there will be the possibility to create add-ons again for XP with the 5.x version.
[Source : Neowin]

Johnny_Mac says:
        

I was first made aware of this issue over on the MSN Fanatic Forums, and what seemed to be an isolated problem is rapidly gathering pace. I know this has already happened to a handful of people, and the number seems to be growing hourly. The problem occurs when logging into your MSN/Windows Messenger - you are instantly prompted to add hundreds, if not thousands of contacts to your Messenger list. The e-mail address adding you on each occasion has a slight variation, and looks something like this: gjrenaqgnjrknkrerejreregjtrengjkn@treghjknghtknrhjkntrwhjn.com.

Jonathan Kay over on the Microsoft Newsgroups has confirmed Microsoft are dealing with the issue as at the moment they is no solution to solve the problem. Anyone this affects is advised to contact the Microsoft Newsgroupby clicking here.
-------------------------------------------------------------------------------------------------------------
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by:sunray_2003
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T-Snipez

Any luck.. I have not been able to find that specific issue after that..
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by:T-Snipez
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Sorry, never found a way to do it through MSN messenger.  However, I did get an account at Free World Dial-up so I could make 1-800 calls for free, so I just use that with a calling card.  Thanks for all your help, I'll give ya the points even though there aren't that many.  My apologies
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You are welcome .. No need to apologize..  cool
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