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When run report, system require username, password.

Posted on 2004-09-27
Medium Priority
Last Modified: 2012-08-14
Hi Expert!
I need get report from my website, that report is designed by crystal report. When I get report from my PC with IE 6.0, sp1. It's not have problem. But I get report from my Mac Os with IE 5.1. That report require user name, password to connect to my web server.
Crystal report have support this feature with Mac os?
Have you get same problem, pls share me your solve.
Tks alot!
Question by:pn97yenninh
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LVL 42

Accepted Solution

frodoman earned 1000 total points
ID: 12160509
How are you calling this report?  If you're using Crystal Enterprise / e-portfolio then I've had persistent problems with any version of IE lower than 5.5 (the Mac Safari browser isn't consisten either).  Try upgrading the browser to 5.5 or 6.0 and see if that resolves the issue.


Expert Comment

ID: 12164671
Is it a problem of functionality, or authentification ? (Does it work when you supply the login/pwd ?)

Autentification problem:
Authentification may involve two levels: WWW Server and Crytal Enterprise, which one is required ?

1. WWW: Look for cookies and WWW Server Settings for  both clients (maybe one is trusted, the other not.)

2. Crystal Enterprise should offer the very same behavior for both, but who knows.

When it doesn't work at all, do you use Active X Reportviewer component, or HTML ? (Enterprise settings)
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Author Comment

ID: 12226796
Thank alot, I tried with IE 6.0. It's ran very good.
LVL 42

Expert Comment

ID: 12227066
Glad it worked for you.  We had to upgrade lots of folks at my company for the same reason...

LVL 42

Expert Comment

ID: 12432367
Asker indicated (10/05 10:12AM) that my original suggestion solved his problem.

Expert Comment

ID: 12448609
No objections. Simplest solution - the best solution. Take frodoman's comment as the answer.

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