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SMTP not working

We are using Windows 2000 Server, Exchange Server w/Outllook client.

Our SMTP server appears to be down.

What are some things we can do to find out where the e-mail send-out process is breaking down?

We know that if we send an e-mail using CDONTS for example...the e-mail never arrives at the destination.  Yet, SMTP logs are being genrated which makes us thing SOME THINGS are working but some other things are not.  How to troubleshoot?

Thanks,

Tom

PS:  Use small words...I am NOT the network admin (he is out of town) so this is not the area I spend a lot of time in.
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Tom Knowlton
Asked:
Tom Knowlton
1 Solution
 
ChrisWillisCommented:
little more information please.....

Need to know if you have a SMTP service problem or a connection problem.

1)  Can you send mail internally to other employees but not to external clients?  
2)  Do you have any users using POP3/SMTP instead of exchange server, if so, can they send mail to the server?
3)  Check the SMTP service on your mail server (administrative tools -> services) is it started?
4)  type the following into a command prompt (start -> run -> type "cmd" and press enter for a command prompt).....from you desktop server...."telnet name-of-mail-server 25".....if you connect please provide the connection string in your reply...should look like "220 mail-server-name Microsoft ESMTP Mail Service, Version: blah blah blah.

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Tom KnowltonWeb developerAuthor Commented:
The issue got resolved in the interim.....I got the notification of your reply a day late...thanks to the problems we were having with Exchange.

These are good troubleshooting steps!

Tom
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