Solved

Error message in Outlook XP when downloading http mail

Posted on 2004-09-27
4
476 Views
Last Modified: 2012-08-13
When I try to download my Hotmail from Outlook, I get an error message "mapi was unable to load information msncon.dll ".

Reinstalling outlook has not resolved it.

What might have caused this and more importantly how do I fix it?

Any help will be much appreciated.

0
Comment
Question by:gor_c
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 49

Assisted Solution

by:sunray_2003
sunray_2003 earned 60 total points
ID: 12163796
try to setup hotmail account in outlook express and check if it would work fine there. This is just to check that your hotmail account has no issues.

You may want to recreate your outlook profile by removing it in control panel ---> show profiles and create a new one to see if that would help
Try to backup all outlook data before doing that
recreate the hotmail account and see if the issue occurs again
0
 
LVL 3

Accepted Solution

by:
MikeMiller earned 65 total points
ID: 12163932
I would go to officeupdate.microsoft.com and download any service packs and/or updates that are availble. That may fix the problem.

If it does not, you have to create a new profile and copy your settings over and delete the old one.

Mike
0
 
LVL 1

Author Comment

by:gor_c
ID: 12164058
Thanks. I'll try those suggestions and get back to you.
0
 
LVL 1

Author Comment

by:gor_c
ID: 12210810
Still couldn't get it working, so I'll leave it for now.
Splitting points anyway.
Thanks for trying guys.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
Changing a few Outlook Options can help keep you organized!
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question