Remote Desktop Monitoring
Posted on 2004-09-27
I need a solution that will allow supervisors to watch live what employees in a call center are doing on there computers without the employee knowing. VNC is a dead giveaway to the employee because it makes the cursor flicker. PC anywhere is great, but it is expensive. I actually have a whole solution working right now using Remote Desktop and Shadow.exe on a Terminal Services server, but Microsoft says this is a bug that they have fixed and do not want to help me work around it. (and I don;t blame them) Does anyone have any suggestions? There are about 50 employees that will be monitored by 5 supervisors. I don't need it to allow the client to have control over the host, but it does need to be an inconspicuous, "view only" application.