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How is a "Business" and a "Residental" account policed by VoIP providers

Posted on 2004-09-27
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Last Modified: 2010-04-12
    Can a residental VoIp provider account be used at a business - how is it policed - as far as I can see - businesses' are asked to pay more for the same service as residential accounts - just like Ma' Bell
      Can anyone explain how the types of accounts are assigned and policed - and of course - are they policed/enforced
    Thanks - a concerned VoIP user
          gary
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Question by:gmd024
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scampgb earned 1000 total points
ID: 12167404
Hi Gary,

The differences between "business" and "residential" services generally relate to things like account management and fault-correction SLAs.

What this means to you will depend entirely on your VoIP provider - you'll need to read the terms and conditions carefully.
For example, they might have a rule that says you're only allowed one SIP<>PSTN call at once.  
They could say that there's a limit on the number of calls or call frequency.
That's the kind of thing they can easily monitor because it's going through their systems

It really does depend on their conditions of service.  That will explain what the rules are and what action will be taken if you break them.

Does that help?  
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by:scampgb
ID: 12168140
Glad I could help :-)
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by:gmd024
ID: 12168217
     Thanks scampqb
                                 I was hoping most VoIP providers had a general set of rules concerning this matter and someone like yourself with some knowledge of the concern would have a 'pre-canned' answer - Oh well!
       Now I must begrudgingly break down and actually read the 'terms and conditions' - a chore we all detest  --  (:-)
      Time is a most precious commodity - Thank you for some of yours
     

    Knowledge is a powerful tool !
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by:scampgb
ID: 12168240
gmd024,
There's no such thing as a "standard" contract I'm afraid :-)

Without reading all the Terms & Conditions myself, I've no idea what you've signed up to ;-)

Sorry that I couldn't supply a simpler answer.
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Author Comment

by:gmd024
ID: 12168283
      Thanks scampqb
                  I'll be getting my reading glasses out and of course I'll have my lawyer available to explain all the gray areas in my VoIP's 'terms and conditions'     :-)
        c'ya
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