Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


MSN Messenger, video & no sound

Posted on 2004-09-27
Medium Priority
Last Modified: 2012-05-05
I have a two problems on different systems  
Problem: MSN messenger video is fine, but no voice when we try to run a video conference.  
1. Using XP Home the video is fine as we can see each other, but cannot hear one another.  On his computer, the speaker by the video window has a red marker.  You cannot uncheck by left clicking—we have uninstalled and reinstalled Messenger and Logitech camera software on his computer—speaker still has red marker.  My friend’s daughter can hear and see him, and he can see, but not hear her...

2. On my computer, I cannot hear him, but video is fine, and no lockouts for speaker or mic—I can left click lock and unlock.  However, I cannot hear anything, nor can my friend hear me when we attempt to chat.  I am using XP Pro on all computers. I have tried the Logitech web cam on two of our systems, both with XP Pro-same results no audio—video fine.  I connect using DSL and an Actiontec Router—even turned off the built in firewall during a testing.  In addition, turned off systems Zone lab firewall.  MSN sound/audio test pass, and I have tried another mic.  
Question by:Supercomputerguy
  • 3
  • 2

Expert Comment

ID: 12167128
Hi, this is simply a microphone problem (a quite common one); here is the possible causes and resolutions;

1. On both side, especially on your friends system, run the Sound Recorder application which is under Start/All Programs/Accessories/Entertainment, click red Record button and try recoding your voice for a while. While you are talking to the mic. you should see green waves on the sound recorder window.

At this stage two things might happen;

1.a. Recording does not start giving an error; this means that the sound card driver is not installed properly. You may need to find the CD provided with your system or download the appropirate driver from the vendors site, reinstall it (or have it reinstalled).

1.b. It seems recording but you don't see the sound waves when you talk, this is a bit better, you probably have microphone muted OR plugged into the wrong socket. Double click the volume indicator on the taskbar and check it is not muted, then check for the correct plug (you may do those while it is still recording, so you may catch the correct combination when it works).

2. When you see some sound waves, stop recording and click the playback button. You should hear the recorded sound loud and clear.

3. There is minor possibility having microphone or cable being broken, which might only be tested with the help of a spare mic.

4. If all works well, this means your mic and sound card is Ok but the messenger has some difficulties using it. Select Tool/Audio and Video Tuning Wizard on the MSN Messenger screen. Click next twice and make sure your sound card selected here under Microphone. Generally, there are two options, none and a brand name, make sure you do not select none, if you have 3 options, try the other vendor. Click next twice and adjust your microphone as specified on that screen.

5. If you come upto this point, you must be able to communicate perfectly.

Hope this helps

Author Comment

ID: 12170787
Thanks Cagri
Your answer and ideas are right on the money.  However, as I stated we tried all the tests and the microphones are working—even tried another mic. Using the Logitech software, we can capture both video and sound without any errors.  Plus all system tests show of the audio system is “working.”  I am a computer tech/consultant and have tried everything I can think of to solve the problem--Yet the solution eludes me.    

Accepted Solution

cagri earned 750 total points
ID: 12179145
Could you please pass your observation on the item 4 on my previous post ?

The red marker you mention is an idication of Messenger unable to detect sound hardware. Please make sure the Microphone combo has the correct audio adapter selected. What about the Microphone test/setup IN the MSN, could you manage to finish that part succesfully ?

Oh, let me ask the question I must asked at the beginning, can you or your friend make succesful audio conversations for other parties ?? A problem between two of you or none of you make audio conversations ?

While searching around, I met a guy you has been able to solve the problem by disabling QoS Packet Scheduler under Network Connections but sounds unlikely to me, maybe worth to try if you wish.


Author Comment

ID: 12183802

In Answer to #4:

We did on both systems select and test the microphone/sound card/speakers—all tests indicated a pass.  

Yes, my friend can talk to his daughter, but he cannot hear her, as his speaker (by the video window) has a red marker, and we cannot uncheck the marker. (even reinstalling the software did not cure the problem)  All tests on his computer show the mic, sound is working—he can play/hear music/ windows sounds/ record sound etc.  He cannot hear his daughter, but she hears him….video is excellent…

In addition, on both computers we can use the Logitech cam software to record videos with good sound, and the play back fine.

When we attempt to connect we can see each other, but NO AUDIO—I cannot hear him he cannot see me.  My computers passed all test with flying colours, not a single error.

Currently I have set-up another system that has a SoundBlaster sound card and I will try one more time to link with his computer.  Should this not work, I simply will give up on WEB/MSN video, as I do not use it, but was helping a friend.

However, I will try your suggestion re  “disabling QoS Packet” and see what happens.  Both his system and mine use the onboard sound chips.
I really appreciate all your help & ideas,


Author Comment

ID: 12247787
QOS disable worked... error fixed

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will inform Clients about common and important expectations from the freelancers (Experts) who are looking at your Gig.
This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…

569 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question