Norton AntiVirus 2005 LiveUpdate says all files are up to date but virus definitions are not
Posted on 2004-09-27
OK, I'm your "alpha" code tester for Symantec :(. I downloaded a new version of NAV2005 from Symantec and installed according to instructions. I run LiveUpdate and it gives me error LU9000. LU9000 in Symantec's site says to wait a while and then try again or reboot and try again. I try rebooting and it doesn't help. I wait 6 hours and try again and it doesn't help. It's as if it thinks the virus def file/files are downloaded and current but they're not because the latest date is May of this year in the Symantec/Shared directory.
As a consequence, I can't turn on Auto-Protect because it needs the virus definitions to be up-to-date. But when I run LiveUpdate, it says no updates are necessary because everything is already up to date. I can't run a scan until a virus def file is present. So I'm stuck.
And yes, I've uninstalled completely and tried a "clean boot" install as I saw on one of the web site help pages. Same results. Am I just too early with this software? Symantec's automated email response says they got my message and will respond in 4 or 5 business days. Nice, really nice.