Norton AntiVirus 2005 LiveUpdate says all files are up to date but virus definitions are not

OK, I'm your "alpha" code tester for Symantec :(.  I downloaded a new version of NAV2005 from Symantec and installed according to instructions.  I run LiveUpdate and it gives me error LU9000.  LU9000 in Symantec's site says to wait a while and then try again or reboot and try again.  I try rebooting and it doesn't help.  I wait 6 hours and try again and it doesn't help.  It's as if it thinks the virus def file/files are downloaded and current but they're not because the latest date is May of this year in the Symantec/Shared directory.

As a consequence, I can't turn on Auto-Protect because it needs the virus definitions to be up-to-date.  But when I run LiveUpdate, it says no updates are necessary because everything is already up to date.  I can't run a scan until a virus def file is present.  So I'm stuck.

And yes, I've uninstalled completely and tried a "clean boot" install as I saw on one of the web site help pages.  Same results.  Am I just too early with this software?  Symantec's automated email response says they got my message and will respond in 4 or 5 business days.  Nice, really nice.