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printing problem

Posted on 2004-09-28
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Last Modified: 2010-04-12
We have a domain and 4 workstations in a small network. One of the user in the network is using two cpu's. Both cpu are connected locally to this printer. And the printer is shared as well. One of the user is facing problem to print to this printer. He is a part of this small network. It shows a message ' check the printer , or driver or network. Everthing is fine. But not able to print. Once we deletet the printer and reconfigure again, then the user is able to print. After sometimes again he is facing problems  to printer. Everyone is logging to domain. User is  having full control over the printer permissions.

what could be the problem?


pls take it as an urgent basis,

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Question by:jojoojack
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Expert Comment

by:pysches
ID: 12170840
rather then deleting and recreatign the whole thng just restart the spoole rnad see if that has any effect...


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Author Comment

by:jojoojack
ID: 12170959
yes i tried that , it didnt work at all, so i dont have any other option left with me. The user which is connected locally is able to print any time.
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Expert Comment

by:Danny Child
ID: 12171011
why does the user with 2 cpu's (do you mean 2 PCs?) have *both* of them connected to the printer.  Just have one pc connected to the printer, share it, and have everyone use the share (including his second pc!).  

If this user logs in to a different pc, do they still get the problem?  (and this is a domain model, not a workgroup, yes??)
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Author Comment

by:jojoojack
ID: 12177382
why two pc's ,both are login to different domains, ofcourse it is domain model. i will explain to you again. Total 4 users , all users are having two cpu's (2 PC's) both PC's are login to different domains. One of the user from this 4, is locally connected to a printer, using a printer connector, both of his machines are connected to this printer, and it is shared for the remaining three users. Those users are facing the problem.
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Expert Comment

by:pysches
ID: 12177541
ok from what i understand you have a total of 8 pc, and half connect to one network and half to the other..

if this is right what operating systems do you have on each pc??

are they connecting to the shared pritner (networked printer) across a domain, or within the same domain???

oh what type of pritner are you using??

the more info we have the easier the diagnosis.




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Author Comment

by:jojoojack
ID: 12178521
ur understanding is right, total eight pc. they are using windows xp. The users they are connecting to the shared printer is within the domain, the printer is HP officejet 1700-all in one.
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Author Comment

by:jojoojack
ID: 12210344
Today also i faced the problem with the printer, when the user give a print out from his machine to the shared printer, it couldnt print, then i went the printer properties, printer started initialising after sometimes it shows ready, then the printer starts working. Could anyone pls assist as an urgent basis
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Expert Comment

by:pysches
ID: 12217131
how did you install the driver on the host machine, did you install the entire software package, or just the driver for printing..

check the recovery options for the print spooler on the host pc and make sure it states restart the service for each of the options on failure..

btw users do not need full control of the pritner, if they have that they can change the configuration, thay should have print ad manage documents rights only..

also is this connected via usb and do you get any error messages when trying to print from the remote pc's???


i would suggest removing all of the software from the host machine and installing only the driver, you'll find it on the cd...

barring this try downloading the latest driver from the web...

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?product=91472&os=181&lang=en&lc=en&cc=us&dlc=en&softwareitem=oj-11543-1

also if i am correct you have an officejet 7100 not 1700, as the only 1700 that hp make is the cp1700 which is only a colour printer..

also make sure you download the driver listed above, and update the firmware on the pritner also..

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?product=91472&lang=en&lc=en&cc=us&dlc=en&os=181&softwareitem=oj-18103-2

the driver download you need for the printer to work on a networked environment is the corporate driver...it has most of the functionality, but not all of the full sw suite, and it is the only one intended for network installs, and sharing.

hope this helps..
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Author Comment

by:jojoojack
ID: 12223654
i had removed the software and reinstalled in the host machine. Then i connected the users who is going to use this printer. Now its printing fine. next day, when i try to print to that printer, it says i dont have access to the printer and i am not able to see the printer properties. When i restart the machine everything working fine.

The host machine is using a parallel cable which is connected to this HP7100printer through a HPJetdirect interface.

what could be the problem. User has full rights on the printer. And in the host printer properties , i have added the users who are going to use the printer as well
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Author Comment

by:jojoojack
ID: 12295240
if i restart the machine , then i can print from that machine. Other wise it shows printer not found or swithced off , when i try to access the printer properties , i cant . Still in  a difficult situation.
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Author Comment

by:jojoojack
ID: 12493693
i removed the printer cable(parellel) changed with a new one after that interchanged with the machines too. USB moved to second pc , the one which was creating problems. Then reconfigure the printer with USB. Now until today its working fine
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Author Comment

by:jojoojack
ID: 12493712
thanks for  pysches recommendations..ofcourse i had dowonload the latest drivers too, so i give 50 points to him
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by:hdhondt
ID: 12601954
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ/Refund
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

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