Link to home
Start Free TrialLog in
Avatar of shekari04
shekari04

asked on

Printer keeps printing past printed documents each time computer restarts

How can I stop a printer from printing every past printed documents each and every time the computer restarts? This is happening in my office and the said printer is HP LaserJEt 2200 with an in-built JetDirect. All of my colleagues in that department that is using this printer is affected by this. Each day, hundreds of paper is wasted because of this.

I called up HP Support and the guy there told me to restart the Print Spooler services. Did that but it doesn't work. Anyone care to share their remedy?

Thx
Avatar of scampgb
scampgb
Flag of United Kingdom of Great Britain and Northern Ireland image

Hi shekari04,

The MS article http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q216221 might be relevent?

It sounds like the spool files aren't getting removed, and the machine is reprinting them whenever it's restarted.

Can you please clarify that all of your users are printing via a queue on a single machine, and that the problem starts when that machine is rebooted?
ASKER CERTIFIED SOLUTION
Avatar of Danny Child
Danny Child
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of shekari04
shekari04

ASKER

The users are NOT printing via a queue on a single machine. The printer has an in-built HP JetDirect port so each individual system has been configured to print to that port.

DanCh99, I think your suggestion might work. I have yet to try it. Will do it tomorrow as I'm not working today.

Thanks
Thank You all. Cheers!