• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 616
  • Last Modified:

Fujitsu E-series Pincode problem

Hi all, hope you can help:

A member of my family has recently passed away and left me his Fujitsu E-series laptop.

However when I try to turn it on the screen stays totally black (as if it was off) and the little display above the keyboard (showing battery etc) lights up with a picture of a key.

Next to this there are 4 numbers and an enter button.

Since I now have no way to acquire the code I wondered if there was a way to reset it or bypass it - reset BIOS?? Remove motherborad battery etc have been suggested but not sure which to try first and how to do it.

Worst comes to the worst I'll just visit Fujitsu to have it reset but this costs a lot!!!

Hope you can help.
0
liamdocherty
Asked:
liamdocherty
1 Solution
 
Aland CoonsSystems EngineerCommented:
No.  You must contact Fujitsu (or your local hacker).  This administrative task has been reserved by Fujitsu technical support department and you will be charged for the service. My suggestion -- pay the charge (probably $45 to $150) as this is a very nice computer for that price.

http://www.pc-ap.fujitsu.com/pdfs/security.pdf
This document describes how to set and reset the password.  It appears to be embeded in the hardware but not exactly part of the BIOS. The four numeric programmable application launch buttons are used to enter passwords using individual depressions or chords (key combos).

http://www.pc-ap.fujitsu.com/support/faq_lb/e_series/faq_others.html#faq1
Security Password, Security Buttons: LifeBook E-Series with Security Panel offers security function for system boot up and extra hardware security. The four numeric programmable application launch buttons can be set as the system boot up password, more than 800,000 sets of password.
NOTE: To protect the interest of our customer, please note that the Supervisor password cannot be removed by any means and by end-user. Fujitsu reserved the right and do not disclose the system security code. To remove the Supervisor password, kindly send in your notebook or contact our warranty helpdesk for arrangement, please note that the service is chargeable.
0

Featured Post

Evaluating UTMs? Here's what you need to know!

Evaluating a UTM appliance and vendor can prove to be an overwhelming exercise.  How can you make sure that you're getting the security that your organization needs without breaking the bank? Check out our UTM Buyer's Guide for more information on what you should be looking for!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now