Solved

Fujitsu E-series Pincode problem

Posted on 2004-09-28
1
588 Views
Last Modified: 2009-02-15
Hi all, hope you can help:

A member of my family has recently passed away and left me his Fujitsu E-series laptop.

However when I try to turn it on the screen stays totally black (as if it was off) and the little display above the keyboard (showing battery etc) lights up with a picture of a key.

Next to this there are 4 numbers and an enter button.

Since I now have no way to acquire the code I wondered if there was a way to reset it or bypass it - reset BIOS?? Remove motherborad battery etc have been suggested but not sure which to try first and how to do it.

Worst comes to the worst I'll just visit Fujitsu to have it reset but this costs a lot!!!

Hope you can help.
0
Comment
Question by:liamdocherty
1 Comment
 
LVL 12

Accepted Solution

by:
alandc earned 125 total points
ID: 12240052
No.  You must contact Fujitsu (or your local hacker).  This administrative task has been reserved by Fujitsu technical support department and you will be charged for the service. My suggestion -- pay the charge (probably $45 to $150) as this is a very nice computer for that price.

http://www.pc-ap.fujitsu.com/pdfs/security.pdf
This document describes how to set and reset the password.  It appears to be embeded in the hardware but not exactly part of the BIOS. The four numeric programmable application launch buttons are used to enter passwords using individual depressions or chords (key combos).

http://www.pc-ap.fujitsu.com/support/faq_lb/e_series/faq_others.html#faq1
Security Password, Security Buttons: LifeBook E-Series with Security Panel offers security function for system boot up and extra hardware security. The four numeric programmable application launch buttons can be set as the system boot up password, more than 800,000 sets of password.
NOTE: To protect the interest of our customer, please note that the Supervisor password cannot be removed by any means and by end-user. Fujitsu reserved the right and do not disclose the system security code. To remove the Supervisor password, kindly send in your notebook or contact our warranty helpdesk for arrangement, please note that the service is chargeable.
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Suggested Solutions

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Healthcare organizations in the United States must adhere to the guidance of both the HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health Act) for securing and protec…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now