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Toshiba Satellite USB ports not working in XP Pro

Posted on 2004-09-28
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Last Modified: 2013-11-09
I have a Toshiba Satellite A65-S1062 notebook. Model No. PSA60U-01W015. It came with XP Home, I upgraded it to XP Pro. It is only two months old. The USB ports worked prior to the upgrade, they have not worked since the upgrade. There are no errors in Device Manager, the other ports I've used on the system work fine, mainly the LAN port. Device Manager lists Standard Enhanced PCI to USB Host Controller, Standard OpenHCD USB Host Controller twice and USB Root Hub twice. The Device Manager does say that "No Drivers are Installed" for any of these devices. I searched Toshiba's support site for the unit and was unable to locate the driver. The driver did not install from the hard drive either. Any assistance on this would be appreciated. Thank you in advance.
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Question by:MarkSteffen
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9 Comments
 
LVL 69

Expert Comment

by:Callandor
ID: 12171555
Have you installed service pack 1 with the USB patches?
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LVL 2

Expert Comment

by:Iggy79
ID: 12171689
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Author Comment

by:MarkSteffen
ID: 12172657
I ran Windows update and I was missing some pre-Service Pack 2 updates, I have not installed Service Pack 2 and don't plan to, until this is resolved. The USB device propoerties in Device Manager now report that "The Device is working properly" for the USB HOst Controller and the Standard OpenHCD USB Host Controller. However, a known good USB memory stick will not identify when plugged into the USB port.
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Author Comment

by:MarkSteffen
ID: 12172779
In the list of 40 relavant files on that drivers link, I did not see anything related to USB. Please let me know which of these files I need to try. Thanks.
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Accepted Solution

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Iggy79 earned 50 total points
ID: 12173080
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LVL 69

Expert Comment

by:Callandor
ID: 12173781
You should at least apply SP1 (NOT SP2): http://support.microsoft.com/?kbid=822603
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Author Comment

by:MarkSteffen
ID: 12173813
Service Pack 1 has been applied and has been since the 11:28 a.m. post.
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Author Comment

by:MarkSteffen
ID: 12176084
The steps at the link provided by Iggy79 at 12:06PM PDT were exactly what it took to resolve the problem. The USB is working fine, good job, way to research it, I know that wasn't easy to find as I had looked for that on Toshiba's site.
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Expert Comment

by:Iggy79
ID: 12176945
Yeah no problem Mark anytime man just glad to help.  Thanks for the points.
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