Outlook 2002 (XP) 0x8004210B timeout

Is this dialup?  DSL?  Cable? ....

What Antivirus and/or Firewall programs are installed?

Thanks.

Mark

Ryan

Check these

OL2002: You Receive 0x8004210A, 0x800CCC0B, and 0x8004210B Error Messages When You Send and Receive E-Mail Message with a POP3 E-Mail Account
http://support.microsoft.com/?kbid=827349

OL2002: "The Operation Timed Out Waiting for a Response" Error Message When You Send E-Mail Message
http://support.microsoft.com/default.aspx?scid=kb;en-us;823663

OL2002: Cannot Send Mail to an External E-Mail Address
http://support.microsoft.com/default.aspx?scid=kb;en-us;329923

Have you increased the server timeouts going to the properties of the account you have set up and checked if that would solve the issue ?

I'm running Norton AV 2002 with only the XP firewall...  but it configures properly to let outlook through.  I've tried disabling the AV but it didn't seem to make a difference.  Sunray_2003, two f those links are no good and the one link says that the problem was rectified in SP3, which is what i'm running.

Cable by the way.  Outlook express works fine with the same settings.

Do you have a router, by chance?

Mark

>> I 'm running Norton AV 2002 with only the XP firewall...  but it configures properly to let outlook through.

I know it would be silly to do but can you temporarily turn off Norton and XP firewall to see outlook emails would go fine..

see, the thing is that it's sporadic... it will work, then for no apparent reason stop working, then the next time i start outlook it might, or might not, work.

I do.  I have never had any problems with it before.  It's a linksys something or other.  I can send the same mail through any other e-mail program.

On a side note... are there any alternatives to outlook.  I have found Barca, and some other one starting with a B, and Goldmine.  Barca was nice, but still slightly buggy.

well, having said that... there is outlook too...

So can you check temporarily turning off firewall and norton, if you can send email in outlook ALL the TIME without any issues ?

Couple of searches on this issue has  seen turning off firewall as a solution.

I have outlook express installed and it worked.  I tried goldmine and it was fine, i tried barca and it was fine along with eudora and pegasus.

I 'm giving outlook 2003 a try, but i dont like the way it looks at all.  I'm still waiting for a problem with it.

It looks sort of like Eudora, I think.  I don't like the way it looks neither... :)

Mark

I really think that i'ts funny how it's less organized then outlook 2002... seems silly.  It's more cartoonish... bloody m$

I totally agree.

Mark

I also dislike how i dont really have too much choice in the matter...  any suggestions for other progs?

Unfortunately, I only use Outlook myself, but have stayed using Outlook 2000 or 2002 on my pc's.  Like you, I just really don't like Outlook 2003.  Sorry.  How does it seem to be working in regard to your issue, though?

Mark

OK, Outlook 2003 does it too...  I've trued disabling Norton, the windows Firewall and tried tried plugging in directly to the cable modem.  Here is the status.  Windows firewall and norton did nothing.  Unp[lugging from the router made the message go through, then when i plugged back in to the router messages were still going through...  I dont understand!!  I wish i could at least make it repeatable.

One more thing I should add, I unconfigured my computer from using a static IP address and let the router and windows do the work.  I've never had a problem with the static IP before.  I sorta need it to work for remote desktop with a router...

One thing i would like to know is , do you have any issue atall connecting the machine directly to the cable modem..
I know you need to have a router for other purposes but connecting directly to cable modem give you any issue atall ?

You may want to think of resetting the router and getting it back to factory defaults to see if that would help. Technically, router acts as a hardwar firewall and that might be were the issue is

i've disconnected the firewall, as I said above, and the mail went through, then i reconnected it and the mail still went through.  I've done that combined with various other cobinations of windows firewall, NAV, and the linksys.

OK, I think mark gave me the closest answer on this one first.  This is getting a b grade however because i was only pointed in the right direction.

Turns out I needed to enable MTU on my router and set it to 1492.  Apparently this is a small problem that linksys routers have, only on select models...like mine.   did that, and haven't had a problem since.

Thanks

FWIW I resolved the exact same problem (reoccurrence of the time-out error in Outlook 2002/XP with SP3, following upgrade to WinXP SP2) by disabling Norton AntiSpam in Norton Internet Security 2005.  I had tried all sorts of other hardware and software solutions with no luck.

It's too bad, because I found that Norton AntiSpam actually worked reasonably well.  I used to use IHateSpam, but found that although it had been one of the best anti-spam products a year or so ago, its effectiveness had tanked lately.  Maybe I'll just live with the dribble of spam that I now get, as my ISP catches most of it.

Richard Drdul
Vancouver, BC

And just to follow up, I received a response from Symantec tech support saying that I should a) update to the latest version of AntiSpam using LiveUpdate, and b) adjust the server timeout for each of my e-mail accounts to 2 minutes.  I have done both and now Outlook works fine even with Norton AntiSpam enabled.

Richard Drdul
Vancouver, BC