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Cisco VPN Client

Posted on 2004-09-28
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Hi All,

Here is the scenario...I have a remote user that is trying to access the network through our Cisco VPN Client.  He get's that nice error - "Remote Peer no Longer Responding - Reason 412"  It was working the previous day.  I then come to find out that he left his VPN Connection on during the night and when he woke up it was disconnected.  After his connection timed out, is there something with the VPN concentrator that I have to reset?  He is at a hotel and his Internet connection is good.

This is urgent because of the fact that the user is a top exec in the company...


Thanks in advance.

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Question by:eries
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by:DeviceMangler
ID: 12173201
If his connection on the VPN had timed out, he should have gotten "Reason 430 - Configured Maximum Connection Time Exceeded".

"Reason 412" means he can't establish a VPN connection to the VPN server?  Can he ping the VPN server?  If not, he needs to troubleshoot his connection.  If he can, and he's still getting "Reason 412", most likely whichever ports VPN Client needs to connect are being blocked.  (If the latter is the case, he might have the hotel's firewall turned on.)
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DeviceMangler earned 2000 total points
ID: 12173834
Sorry, I was rushed earlier.  I meant to type...

"Reason 412 means he can't establish a VPN connection to the VPN server."

...WITHOUT the question mark.  From my experience, when the user gets this error, they're simply not establishing a connection to the VPN server.  Just follow the troubleshooting steps I gave.
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by:eries
ID: 12174372
Thanks.  I'll give it a shot when i hear back from the user.  
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