Solved

Cisco VPN Client

Posted on 2004-09-28
3
820 Views
Last Modified: 2013-11-16
Hi All,

Here is the scenario...I have a remote user that is trying to access the network through our Cisco VPN Client.  He get's that nice error - "Remote Peer no Longer Responding - Reason 412"  It was working the previous day.  I then come to find out that he left his VPN Connection on during the night and when he woke up it was disconnected.  After his connection timed out, is there something with the VPN concentrator that I have to reset?  He is at a hotel and his Internet connection is good.

This is urgent because of the fact that the user is a top exec in the company...


Thanks in advance.

0
Comment
Question by:eries
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 1

Expert Comment

by:DeviceMangler
ID: 12173201
If his connection on the VPN had timed out, he should have gotten "Reason 430 - Configured Maximum Connection Time Exceeded".

"Reason 412" means he can't establish a VPN connection to the VPN server?  Can he ping the VPN server?  If not, he needs to troubleshoot his connection.  If he can, and he's still getting "Reason 412", most likely whichever ports VPN Client needs to connect are being blocked.  (If the latter is the case, he might have the hotel's firewall turned on.)
0
 
LVL 1

Accepted Solution

by:
DeviceMangler earned 500 total points
ID: 12173834
Sorry, I was rushed earlier.  I meant to type...

"Reason 412 means he can't establish a VPN connection to the VPN server."

...WITHOUT the question mark.  From my experience, when the user gets this error, they're simply not establishing a connection to the VPN server.  Just follow the troubleshooting steps I gave.
0
 

Author Comment

by:eries
ID: 12174372
Thanks.  I'll give it a shot when i hear back from the user.  
0

Featured Post

2017 Webroot Threat Report

MSPs: Get the facts you need to protect your clients.
The 2017 Webroot Threat Report provides a uniquely insightful global view into the analysis and discoveries made by the Webroot® Threat Intelligence Platform to provide insights on key trends and risks as seen by our users.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
When it comes to security, there are always trade-offs between security and convenience/ease of administration. This article examines some of the main pros and cons of using key authentication vs password authentication for hosting an SFTP server.
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question