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P-BK G4 BLUE SCREEN? CAN I STILL GET BACK FILES?? URGENT!

Posted on 2004-09-28
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Last Modified: 2013-11-17
Question involving Powerbook G4

-I am a film maker from Il.  I use my mac to film and I need to use it in 6 hours but it is stuck in bluescreen.  I am aware that you can zero all data and "start-over" (if that works..) but first I need to somehow get several files from my desktop (there is no back-up because the files were created this morning).

-To further explain the problem, I was checking my e-mail earlier and I shut down the computer.  An hour later, I re-started the computer and after the chime, grey apple, and spinning wheel, it left me with a blank blue screen.  I am able to move my arrow curser around and that is all.  I can start-up again but I get the same thing.

(I have been able to insert and run the hardware disc (which checks out okay) and the install disc(can't get into "help" as apple recommended) - but for the last 1/2 hour the install disc has been stuck inside)

I was wondering if it would be possible for either me to correct this problem myself - or atleast save some of the information on my computer (can I save it to someone elses?? and how would I do this??)before I zero all data.  Would I be able to send it somewhere where someone could save my info to disc??  Or do you think it is gone for good.

Also - if I do get the info back (or realize that it's impossible) will it ruin my computer if I insert the install disc and zero all data?? Apple support lacks "support".

I appreciate any answer you can give me. Thanks!
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Question by:austriamorrison
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njxbean earned 2000 total points
ID: 12173888
Ok.  First, if you can boot with the install disk, try going to the disk utility and repairing permissions a couple of times.  If that doesnt fix your problem, i would copy your important data to another computer.  If you have another mac, you can connect the two via a firewire cable to transfer the data.  Just connect the computer via firewire cable.  Start up the Target Mac(broken one) while you hold down the "t" key. You can release the t as soon as the FireWire icon appears. The screen will be a solid color -- blue, green or gray -- and the FireWire icon will be the only thing visible. It's a little scary the first time; but what isn't?  The FW icon sort of bounces around the screen but don't worry, this is normal. The hard drive of the Target Mac should appear on the desktop of the Host Mac. If it doesn't, restart the Host and it will show up.  

Copy your data to a new computer.  


If you have diskwarrior, run it.  If not, try disconnecting everything from the computer and booting up.  You could also try an Archive and install, this will save the data so you wont have to reinstall everything.
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Author Comment

by:austriamorrison
ID: 12174284
Repair permissions was a no-go (tried 2x)
Going to switch all of my info to another mac.
Thanks for the directions on that. - It's appreciated.
Going to try and take it from here!
Thanks so much for your help!


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Expert Comment

by:njxbean
ID: 12174918
no problem.  Once you backup that data.  your best bet is to wipe and reinstall.  I dont think you will need to zero the drive though(that will take a while).  Just initialise and reinstall.
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