StartDocPrinter call error on Windows 2003 server

Posted on 2004-09-28
Last Modified: 2008-01-09
I am currently using a Windows 2003 Server to serve three print devices for a number of Windows XP machines.  We have two HP printers and one HP plotter that are connected to the server via IP address.  Until last Friday (9/24), we had no problems with users printing from these devices.

Suddenly, no one is able to print from any of the devices.  Any job that is sent will eventually time out and show an "error-printing" status in the printer queue.  The jobs can be deleted from the queue with no problem.

In the System Event Log, the following error message appears:
   "Win32 error code returned by the print process 3003.  A StartDocPrinter call was not issued."

At this point, I am unable to print from the server itself, as well as the client machines.  Initially, I thought that the problem might be related to the recent WinXP SP2 download, but since I can't print from the server either, that doesn't appear to be the culprit.

I have removed and readded the printers; stopped and restarted the print spooler; and restarted the server.  Nothing seems to fix this problem!  Any ideas would be very much appreciated.  

Thanks in advance,

Question by:mcorella
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Accepted Solution

WebsiteNation earned 100 total points
ID: 12176460

Author Comment

ID: 12181254
Hi Steve,

I had looked at these links before posting my question to the forum, and they really didn't seem to be relevant to the problem I was having.  I talked to our network folks, to see if something possibly could've occured with respect to the network to cause this problem.  They were going to do a little research, but told me about another group here on campus who had a very similar problem with their print devices utilizing JetDirect technology (as mine do).  Apparently, powering down and resetting the devices after 30 seconds fixed the problem.  I gave this a try with one of the printers and it appears to work!

I'm going to ask the moderators to give you 100 points, if possible, for making the effort to help with this problem.

Thank You!

Expert Comment

ID: 12181802
OK, thanks!
Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.


Author Comment

ID: 12190596

Expert Comment

ID: 12277966
I am also experiencing the same problem.  I think it might be caused by some hotfix update that Microsoft provided.  I print directly to an IP port and printing has stopped suddendly.  I did all the same things as mcorella with similar results - no printing.  I can ping the printer fine.  Other clients can print, but not from my Windows 2003 Server, Standard Edition.  I am going to start backing out hot fixes to see if one of these is the culprint.  I will let you know what I find out.
Regards ... Alan Harper

Expert Comment

ID: 14705467
For me, the problem was the same when printing directly to an IP port on 2003 Standard as cyberteach was.

The solution was the port settings:

In printer properties, go to Ports TAB
Click "Configure Port"
Make sure Protocol is LPR (not RAW)
Queue name: lp

The printer I had problems with was a Xerox Workcentre Pro 90

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a quick article, and by no means should you quit your job today or plan to feed your family of 5 on a business idea. Starting a business takes work. This article will only give you the basic skeleton of understanding. Going into business for…
Learn more about the importance of email disclaimers with our top 10 email disclaimer DOs and DON’Ts.
Notifications on Experts Exchange help you keep track of your activity and updates in one place. Watch this video to learn how to use them on the site to quickly access the content that matters to you.
Where to go on the main page to find the job listings. How to apply to a job that you are interested in from the list that is featured on our Careers page.

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question