?
Solved

cartridge related problem

Posted on 2004-09-29
11
Medium Priority
?
267 Views
Last Modified: 2013-11-14
i am having a G55 all in one Hp printer. When I initialize the printer i am getting a cartridge error message ' remove color catridge and reinstall" i did the job according the error message, still i am getting the same error message, what could be the problems
0
Comment
Question by:jojoojack
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
11 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 12178639
the cartridge could be empty, so replace it with another one.
0
 

Author Comment

by:jojoojack
ID: 12178717
no, i changed with a new catridge, but still the same
0
 
LVL 92

Expert Comment

by:nobus
ID: 12178763
you did not mix up with the black cartridge?
it is properly installed?
if the above is  true, check the cartridge and the holder, for paper debris, clean the contacts and retry; otherwise, you have a bad cartridge, so return it.

BTW, if you reinstall the old one, what happens?
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 14

Expert Comment

by:JohnnyCanuck
ID: 12178776
Completely uninstall the printer and any related software and reinstall it.
0
 
LVL 7

Expert Comment

by:dann47
ID: 12178794
Is the cart a refilled one??
0
 
LVL 7

Expert Comment

by:katacombz
ID: 12180055
when you insert the new cart be certain that you have removed all of the tape on the back side where the contacts are. even a small piece of tape can cause it to not work properly.



0
 
LVL 3

Expert Comment

by:Fairco
ID: 12188080
Also make sure that you are using the right type of cartridges. Many HP cartridges use the same design, so they can be installed perfectly into the printer, but they are not compatible. HP G55 accepts only HP45 (as black) and HP78 (as color) cartridges, and nothing else! If you install a differently numbered cartridge, the device will show a general error message and refuses to work.
0
 
LVL 2

Expert Comment

by:Chunks
ID: 12188388
The cartridge itself maybe giving faulty readings, you could take it back to the shop as faulty and get a replacement.  If that still has the same problems you know its most likely not cartridge related.  

If you didnt want to take it back to the shop, you could find someone with the same printer and put your cartridge in theirs to test, that may be an option.
0
 

Author Comment

by:jojoojack
ID: 12206468
i found out the problem , the problem was with fuser assembly. I changed the fuser assembly and put the same catridge ,now it is working fine
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 12782111
PAQed with points refunded (125)

modulo
Community Support Moderator
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
The question appears often enough, how do I transfer my data from my old server to the new server while preserving file shares, share permissions, and NTFS permisions.  Here are my tips for handling such a transfer.
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question