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cartridge related problem

Posted on 2004-09-29
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Last Modified: 2013-11-14
i am having a G55 all in one Hp printer. When I initialize the printer i am getting a cartridge error message ' remove color catridge and reinstall" i did the job according the error message, still i am getting the same error message, what could be the problems
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Question by:jojoojack
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Expert Comment

by:nobus
ID: 12178639
the cartridge could be empty, so replace it with another one.
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Author Comment

by:jojoojack
ID: 12178717
no, i changed with a new catridge, but still the same
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LVL 91

Expert Comment

by:nobus
ID: 12178763
you did not mix up with the black cartridge?
it is properly installed?
if the above is  true, check the cartridge and the holder, for paper debris, clean the contacts and retry; otherwise, you have a bad cartridge, so return it.

BTW, if you reinstall the old one, what happens?
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Expert Comment

by:JohnnyCanuck
ID: 12178776
Completely uninstall the printer and any related software and reinstall it.
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by:dann47
ID: 12178794
Is the cart a refilled one??
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LVL 7

Expert Comment

by:katacombz
ID: 12180055
when you insert the new cart be certain that you have removed all of the tape on the back side where the contacts are. even a small piece of tape can cause it to not work properly.



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Expert Comment

by:Fairco
ID: 12188080
Also make sure that you are using the right type of cartridges. Many HP cartridges use the same design, so they can be installed perfectly into the printer, but they are not compatible. HP G55 accepts only HP45 (as black) and HP78 (as color) cartridges, and nothing else! If you install a differently numbered cartridge, the device will show a general error message and refuses to work.
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Expert Comment

by:Chunks
ID: 12188388
The cartridge itself maybe giving faulty readings, you could take it back to the shop as faulty and get a replacement.  If that still has the same problems you know its most likely not cartridge related.  

If you didnt want to take it back to the shop, you could find someone with the same printer and put your cartridge in theirs to test, that may be an option.
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Author Comment

by:jojoojack
ID: 12206468
i found out the problem , the problem was with fuser assembly. I changed the fuser assembly and put the same catridge ,now it is working fine
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