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Slow saving to network share 2003 server

Posted on 2004-09-29
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Last Modified: 2012-06-22
Here is a basic layout of my system:
Server 2003 on IBM X235, SCSI Raid 5, dual Xeon 1.8, 2 GB Ram, DC, 5 master roles, dns, dhcp, file server.
Clients are XP Pro and W2K, all up to date on service packs.  Office XP and 2003.

Problem:
About one week ago, saving large excel spreadsheets started to lag.  One of the files in question is over 29 MB.  I know thats a large file and will probably take some time, but nobody wants to wait for it to save, after about 15 mins, have to hard kill excel cause its locked up.  This same file used to be saved in no time at all.  Also Word is doing the same thing.  I have read several similar posts, but they all have to do with a different setup, novell, W2K server, NT, etc.  Have not seen anything with Server 2003.  This is causing serious problems.  Even to save it locally, then copy it to server takes a tremendous amount of time.  Loading files, browsing network, printing, internet services are all still very fast.

Thanks for any advice in this matter.

Jason McBee
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Question by:JasonMcBee
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Expert Comment

by:billbob2000
ID: 12183590
Have you look to see if you have an issue with the cache on your RAID card?  Have you checked all of the drive on the machine to make sure you do not have a dead drive.  I had a similar issue before and it was cause by and issue with my RAID card and in another case I had a drive that died in my RAID Array.  Also have you made any other changes to your network switches network cards?  Also had the amount of network traffice increased a lot?
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 12184666
First, how in the heck does one create a 29MB excel file!!!  That thing must take a ton of local resources while it is in use.

That being said, the fact that you are having the same issue locally tells me that its not a server issue.  Are you using Offline file replication?  If Offline File replication is used, it resides in a hidden folder on the local machine as C:\WINDOWS\CSC\.  If the local machine's C drive is almost full it will have a tough time with where to put things.  Also, when Office is exited prematurely, it will leave a hidden temporary file on the local machine.  These are never removed automatically, so you can search for *.tmp to find them all and delete them.  All other Temp folders should be emptied as well... and the drive should be defragged.  

I'm not sure what your regular maintenance schedule is for local machines, but I've walked into offices that have every Temp Internet File on every computer since the day they bought them.  

Good Luck!

Jeff
TechSoEasy
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Author Comment

by:JasonMcBee
ID: 12190131
I got it figured out.  While in a support case with Microsoft, they told me that they had issues in the past with my nic card and that i needed to change the Speed and Duplex from auto to 100mb full.  After reading another post somewhere, i decided to change that back to auto.  Now everything is working great, the 29 MB excel spreedsheet now saves in seconds like it used to.  Thanks for your tips in this matter.

Jason
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 12196410
Well, at least I had it narrowed to a LOCAL issue and not a server issue.  We were on the right track, but it would take a bit more conversation to understand that Jason had tinkered with NIC settings rather than leaving the defaults.  I'd say no ref.
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Author Comment

by:JasonMcBee
ID: 12199349
I tried to add as much info as i could, sorry if I didn't get it all.  The Nic settings  changed were on the server and not locally which is why everyone was having this issue, not just me (which as i re-read my first post, i realize i didn't even state that!)  I had tried what you suggested and was going to post back that it didn't help when i thought of the Nic settings that had been changed.  I do appreciate the advice.  And what is it with the points?  I'm new to this site and have no idea what that is all about.  I just read that i shouldn't abandon a question and ask to have it closed.

Sorry about any confusion or lack of info, and thanks again for the advice.

Jason
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 12206402
Here's the deal on the points...

http://www.experts-exchange.com/Networking/Microsoft_Network/help.jsp#hi69

Basically... I answer questions because it keeps me sharp with what's going on, and hopefully makes me a better consultant for my clients.  The points are more of a rating on who to trust for advice as well as the benefits that are offered to those who reach certain levels.  (Positive "feedback" is nice too!).

Thanks!

Jeff
TechSoEasy
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