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c++ outlook error

Posted on 2004-09-29
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Last Modified: 2011-09-20
hello I have a client with a totally messed up system. I am not sure what happened, but I was able to get most of the data of his machine, but he is very worried aabout his outlook data. I get the above error when opening outlook. I was going to do a system restore, but this is not working. is there a place I can get the data, copy it off, and then reinstall teh pc and reimport the data. i looked for a pst file, but could not find one any help would be great
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Question by:eberhardt2329
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sunray_2003 earned 2000 total points
ID: 12183055

First backup outlook data

**********
Look for *.pst file searching in hidden folders
Mostly it would be found in
C:\Documents and Settings\{your profile name}\Local Settings\Application Data\Microsoft\Outlook


OL2000: (CW) How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/?kbid=195719

OL2000: (IMO) How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/?kbid=196492

*************

Then mostly this error would be if some kind of add-in installed in outlook

Try opening outlook in normal mode. If you cannot then open in safe mode
start --> run --> outlook.exe /safe
Now go to tools ---> options --> other ---> advanced options --> COM add-ins
if there is any ad-in remove it
close outlook

open it again and check if the issue is solved
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LVL 49

Expert Comment

by:sunray_2003
ID: 12183079
If what I said didnot work

check suggestions here

http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_21061303.html

Also if you have norton anti-virus ,temporarily disable it to see if that would help
If you have norton add-in , remove it too to see if that solves the issue
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Author Comment

by:eberhardt2329
ID: 12183143
i found the pst file, thank you I will go from there I tried the /safe still had a runtime error
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