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The Web Component Server could not log you on to the APS. Please re-enter your user name and password. [On Cache/Page Server: DIGEO-OPS01.WCS]

When trying to access .rpt files over the web, users get this error. This is affecting all reports regardless of what db it is accessing. It was fine yesterday.

The Web Component Server could not log you on to the APS. Please re-enter your user name and password. [On Cache/Page Server: DIGEO-OPS01.WCS]

Crystal Reports 9 Advanced
Crystal Enterprises

bdreed35

Open the Crystal Configuration Manager.
Stop and Restart the APS.
After it is restarted, try to access the .rpt files over the web again.

brooksmato

ASKER

bdreed35. I restarted APS in the crystal config manager, but still nothing. Any other ideas?

bdreed35

How are you viewing the reports over the web? Through ePortfolio or through a URL?

This article may help for URL or unmanged reporting: http://support.businessobjects.com/library/kbase/articles/c2009382.asp

frodoman

Have you restarted ALL of the services running through the crystal config mgr (not just APS) - Page Server and anything else that you normally have running should be restarted.

frodoman

brooksmato

ASKER

Thank you all for the replies. I appreciate it. It turns out that it was a licensing issue. We recently installed CR9 Advanced with CE9 and our IT guy swore that after registering, he applied the 5 user license. Well, he didn't apply the license so our initial 30 days w/o a license ran out.

Thanks again!

Brooks

bdreed35

No problem here.

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