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The Web Component Server could not log you on to the APS. Please re-enter your user name and password. [On Cache/Page Server: DIGEO-OPS01.WCS]

Posted on 2004-09-29
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Last Modified: 2008-01-09
When trying to access .rpt files over the web, users get this error. This is affecting all reports regardless of what db it is accessing. It was fine yesterday.


The Web Component Server could not log you on to the APS. Please re-enter your user name and password. [On Cache/Page Server: DIGEO-OPS01.WCS]

Crystal Reports 9 Advanced
Crystal Enterprises
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Question by:brooksmato
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8 Comments
 
LVL 28

Expert Comment

by:bdreed35
ID: 12185131
Open the Crystal Configuration Manager.
Stop and Restart the APS.
After it is restarted, try to access the .rpt files over the web again.
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Author Comment

by:brooksmato
ID: 12185170
bdreed35. I restarted APS in the crystal config manager, but still nothing. Any other ideas?
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LVL 28

Expert Comment

by:bdreed35
ID: 12185210
How are you viewing the reports over the web?  Through ePortfolio or through a URL?

This article may help for URL or unmanged reporting: http://support.businessobjects.com/library/kbase/articles/c2009382.asp
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LVL 42

Expert Comment

by:frodoman
ID: 12189222
Have you restarted ALL of the services running through the crystal config mgr (not just APS) - Page Server and anything else that you normally have running should be restarted.

frodoman
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Author Comment

by:brooksmato
ID: 12204846
Thank you all for the replies. I appreciate it. It turns out that it was a licensing issue. We recently installed CR9 Advanced with CE9 and our IT guy swore that after registering, he applied the 5 user license. Well, he didn't apply the license so our initial 30 days w/o a license ran out.

Thanks again!

Brooks
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LVL 28

Expert Comment

by:bdreed35
ID: 12209388
No problem here.
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Accepted Solution

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