Solved

Cannot reinstall Canon MultiPass4 printer due to CRCs

Posted on 2004-09-29
8
382 Views
Last Modified: 2008-02-26
After 2 days online w/Canon Tech & them telling me this was not a printer problem but an Windows XP problem I have yet to resolve this issue. My printer all of a sudden quit communicating w/my cpu.  So on instruction from Canon I attempted to uninstall & reinstall w/o success. I keep getting CRC errors on four files remaining in the Canon directory. I cannot even do a forced install. It will not let me delete an icon on my desktop either. I'm lost & very frustrated. The hdd I have is fairly new.  Less than one year.  Help! Help!
0
Comment
Question by:robdia
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12186231
Does the same errors occur doing in safe mode ?

Can you try doing this to see if it would help
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

To start with what error or problem you faced that made you reinstall driver for the printer or even wrok on the printer ?

Can you change printer cable to see if that helps ?

Can you connect this printer to a different machine to see if that would help ?

SR
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12386622
Sunray, please check your Feedback items for this question and maybe paste it here.  

robdia ->  Rather than adding information to this question using the Feedback option, please respond in this question thread.  Although we all appreciate getting Feedback, we do not get Email notifications for Feedback comments yet.  When you get an Email notice that something was added to your question, just follow that link and comment in the comment box instead.

Welcome to Experts Exchange, a very great site.  This helps a bit more with site-related information.
http://www.experts-exchange.com/Community_Support/help.jsp#hs4 - Question and Answer Tips
http://www.experts-exchange.com/Community_Support/help.jsp#hs9 - Guidelines

The next link is one you would use when you need site-related help (vs. technical questions).
http://www.experts-exchange.com/Community_Support/askQuestion.jsp

":0) Asta
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12386625
Here it is

The following is the comment from robdia which was copied and pasted from my Feedback area.


*********
I am new to this website, so I hope this is the way that I answer your questions.
I have tried safe mode.  Same results.
I began the process of working on the printer because it quit working.  I checked all the connections.  Everything, according to my computer, was functioning properly.  I contacted Canon tech support and they suggested I uninstall the printer and reinstall it.  When that did not work, they suggested a forced install.  When I tried this, it brought up the CRC file error.  They suggested I delete the files in question, they would not delete.  These files are: DTM4.DLL, MpAbout.ini, mpservic.exe, and ShUpdt.exe.  These files will not delete from the Canon directory.  
When I disconnect the USB cable and reconnect, instead of bringing up the Add Hardware screen it brings up my Webshots screen.  I haven't even approached resolving that issue.
I have not tried changing the printer cable.  I will try that.
I do not have another machine to connect the printer to.  The printer itself runs fine.  It is a multi function priinter.  The fax, copier and scanner work fine without connection to the printer.
**********

Asta, I am curious to know how did you figure that the user had commented there..  
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12386632
I hit the wrong button and got your profile, LOL.  I purposely check my Feedback manually often because this type of thing does happen often to me where comments are not in the questions, but posted in feedback instead, so also need to cut/paste and advise or Askers think we're not responsive. More shortly on YIM.
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 38

Expert Comment

by:Herman D'Hondt
ID: 12637466
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
Delete/No Refund
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

hdhondt
EE Cleanup Volunteer
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 12638702
hdhondt ->  Thanks for your cleanup work.  This is the only question ever asked by this individual and never did get back here to complete this process, other than the Feedback posted above ...   I suspect that has the process been done in SAFE MODE and all HW/SW and drivers deleted and the process Sunray defined above, it would have helped resolve this; so would propose points go to Sunray for this to close.  Sure would be great to get Asker feedback.
":0) Asta
0
 
LVL 38

Expert Comment

by:Herman D'Hondt
ID: 12642778
Couldn't agree more about the feedback, astaec...
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 12672979
PAQed with no points refunded (of 500)

modulo
Community Support Moderator
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now