?
Solved

Computer won't see internet!

Posted on 2004-09-29
4
Medium Priority
?
193 Views
Last Modified: 2013-12-14
I have a cable modem and I'm attempting to get it to connect to the internet through a cable modem on a regular ethernet cable.  I know the cable is good, and so is the port on the modem.  Other computers work in a similar manner to it.  Whenever I go to Internet Explorer and try to view a website I just get "The page cannot be found".  My network drivers are installed, the card shows up in the Network Connections panel.  I can ping 127.0.0.1 but not any other addresses.  How do i get this to work?   Windows XP Pro.
0
Comment
Question by:shoescramgoaway
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 1

Accepted Solution

by:
skynum earned 500 total points
ID: 12186719
It sounds like a authentication problem, you may need to re-register your mac address with your cable company.  First thing you can try is unplug the coax and power cable from the modem for 5 minutes.  Then renew your ip address or reboot.  Sometimes that will fix the issue.  If that doesn't work you should re-register you mac address with the cable company.

Good Luck.
0
 

Author Comment

by:shoescramgoaway
ID: 12186868
the computer is showing a 169. ip address, the other computers in the cable modem have a .69  and this computer isn't showing any packets sent.
0
 

Expert Comment

by:lordofthepings
ID: 12189890
What brand of cable modem are you using?  Some cable modems come with a reset button that looks like a pinhole on the back of the modem.  Depending on the authentication your ISP uses, you may need to simply reset the modem to force it to pull a new .cm file.  If your modem does have the reset, try shutting down the computer, hold in the reset button with a paperclip or pushpin, and release.  When the modem is through synchronizing, boot the computer and see if you still get the 169.254.xxx.xxx IP address and see if you have web connectivity.  If not, could you please post your cable modem  brand and maybe their provider?
0
 

Author Comment

by:shoescramgoaway
ID: 12193766
Called the cable company, they reset the ip address, it worked.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes you have to pull out old tricks to get a new firewall to work… While we were installing a new Sonicwall at a customers site we found that sites they were able to visit before were not working.  It seemed random and we could not understa…
Why do some people recommend buying business VoIP from an ISP? What are the benefits to my company? What are the costs?
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…
Suggested Courses
Course of the Month11 days, 3 hours left to enroll

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question