Computer won't see internet!

Posted on 2004-09-29
Medium Priority
Last Modified: 2013-12-14
I have a cable modem and I'm attempting to get it to connect to the internet through a cable modem on a regular ethernet cable.  I know the cable is good, and so is the port on the modem.  Other computers work in a similar manner to it.  Whenever I go to Internet Explorer and try to view a website I just get "The page cannot be found".  My network drivers are installed, the card shows up in the Network Connections panel.  I can ping but not any other addresses.  How do i get this to work?   Windows XP Pro.
Question by:shoescramgoaway
  • 2

Accepted Solution

skynum earned 500 total points
ID: 12186719
It sounds like a authentication problem, you may need to re-register your mac address with your cable company.  First thing you can try is unplug the coax and power cable from the modem for 5 minutes.  Then renew your ip address or reboot.  Sometimes that will fix the issue.  If that doesn't work you should re-register you mac address with the cable company.

Good Luck.

Author Comment

ID: 12186868
the computer is showing a 169. ip address, the other computers in the cable modem have a .69  and this computer isn't showing any packets sent.

Expert Comment

ID: 12189890
What brand of cable modem are you using?  Some cable modems come with a reset button that looks like a pinhole on the back of the modem.  Depending on the authentication your ISP uses, you may need to simply reset the modem to force it to pull a new .cm file.  If your modem does have the reset, try shutting down the computer, hold in the reset button with a paperclip or pushpin, and release.  When the modem is through synchronizing, boot the computer and see if you still get the 169.254.xxx.xxx IP address and see if you have web connectivity.  If not, could you please post your cable modem  brand and maybe their provider?

Author Comment

ID: 12193766
Called the cable company, they reset the ip address, it worked.

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