dennis0886
asked on
HP 930 printer driver for windows xp on a Toshiba newly reloded laptop
This used to work
1. Received back from new hard drive surgery
2. Xp service pack 1 only
3. USB CABLE "beeps"
4. says new hard ware detected
5. Thinks it is a 970c!!!
6. Downloaded hp driver and installation software for 930
7. It attempts to load the installation software and then tests to see the kind of connection.
click "usb" and it will not go on until it finds a valid printer.
8. Cancel printer install
can't install
9. HP troubleshooting web site says something about a win2000 driver and that the win.ini file must have the ports and printer ports unchecked.
10. I can not find this "port" stuff in the win.ini file when looking at it in msconfig.
Is this the problem (using win2000 dirver) but can't find correct port.
HP says this is true for 960 980 etc but not 930.
Think I will try paralell cable next.
any suggestions?
1. Received back from new hard drive surgery
2. Xp service pack 1 only
3. USB CABLE "beeps"
4. says new hard ware detected
5. Thinks it is a 970c!!!
6. Downloaded hp driver and installation software for 930
7. It attempts to load the installation software and then tests to see the kind of connection.
click "usb" and it will not go on until it finds a valid printer.
8. Cancel printer install
can't install
9. HP troubleshooting web site says something about a win2000 driver and that the win.ini file must have the ports and printer ports unchecked.
10. I can not find this "port" stuff in the win.ini file when looking at it in msconfig.
Is this the problem (using win2000 dirver) but can't find correct port.
HP says this is true for 960 980 etc but not 930.
Think I will try paralell cable next.
any suggestions?
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There are no parallel ports on a toshiba satalite 5100.
* We deleted all printer drivers
* We then installed the hp 930 downloaded version again.
* Where it tested ports it lists the first as something like usbXXX0000v
* Then at the bottom it lists USB1, USB2, USB3.
The usbX does not work but this time the usbxxx0000v worked and allowed contunuation of the install.
(I admit we tried another cable)
* Then when we rebooted it STILL THOUGHT it was a 970c.
* We ignored this message [cancel] and all was well the printer would send test pages as a 930c.
The neigbor says all is now working ok.
Explaination: I think win xp has a lookup table for the newer printer hardware and assumes it is backwards compatible to all 9xx HP printers but does not recognize the actual printer as a 930c.