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Invalid directory error when backing up Exchange (Veritas)

Posted on 2004-09-30
Medium Priority
Last Modified: 2013-12-01
I am using Veritas backup exec 9.0 on a Windows 2000 SBS. After running an Exchange (also 2k) backup, I get the following error: Error code  : a000fe09 HEXError description   : The directory is invalid. It seems to write thre data (13gb) to the tape drive, and runs through the public folders and First storage group backups fine. The eror has been narrowed down to the mailbox backups, although the report for this still says complete. Any ideas/suggestions appreciated. I include the full job report for the mailbox backup below for clarity's sake.

Set type               : BackupSet status             : CompletedSet description        : Backup 0022
Resource name          : \\(server name)\Microsoft Exchange MailboxesLogon account          : (servername)\backup
Error code             : a000fe09 HEXError description      : The directory is invalid.

Agent used                     : NoAdvanced Open File Option used : NoImage used                     : No

Question by:Ben-Higgins
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LVL 30

Accepted Solution

Duncan Meyers earned 750 total points
ID: 12188435
The most likely cause for this error is that you're backing up a mailbox (in your brick level backup) for a user that has been deleted or disabled. The simplest workaround is to unselect the user in the backup selections in Backup Exec - or go into System Manager and delete the offending mailbox.

Hope this helps.

Author Comment

ID: 12188491
Thanks for the suggestion, a couple of users have been deleted recently. I have deselcted their mailbox backups and am running the backup as I write this. Hadn't realised the program ould backup mailboxes for nonexistant users. I will accept the answer if the backup runs ok.... thanks  

Author Comment

ID: 12191158
ok, ran the backup and I now get failed with error "access is denied":

Set type               : BackupSet status             : CompletedSet description        : Backup 0022
Resource name          : \\(servername)\Microsoft Exchange MailboxesLogon account          : (servername)\backup
Error code             : a0008488 HEXError description      : Access is denied.

Agent used                     : NoAdvanced Open File Option used : NoImage used                     : No

Any ideas?
LVL 30

Expert Comment

by:Duncan Meyers
ID: 12196728
Have you got the Exchange Option installed?

Also, if you click on the error in the log file, where does it fail with "Access denied"?

Author Comment

ID: 12197953
Ok, exchange backup ran fine overnight. Have diagnosed second (access denied) problem as someone archiving their mailbox whilst the backup was running on it yesterday. Thanks very much for your help


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