Pivotal HTTP Synchronisation Questions
Posted on 2004-09-30
I am in the process of implementing a Pivotal system for a small number of users (25), and my team are currently experiencing problems with the synchronisation part of the system (as are other people looking at the posts here on EE).
Basically we appear to have sync problems both ways. Even when we kick-start the synchronisation, it works for a while, sometimes for a few weeks, then fails again. We see a variety of errors, which we find impossible to replicate in a lab environment. They also do not appear to be consistent between different mobile clients.
First, what is the best way to check whether synchronisation is working? I have my techie getting people to create test data regularly, and then going round to see whether it has arrived elsewhere. She is also checking record counts in SQL. This all seems rather manual! Has anyone managed to streamline this process?
We started back in February, with Pivotal 5, Syncstream 3.1 with HF10 (HTTP synchronisation). This was on a Win 2000 sp4 member server, with SQL 2000 sp3a (NT4 domain with Novell though!). (Server specs HP DL380 G3 - 2.4GHz Xeon, 1Gb Ram.) Am I correct in thinking that with this hardware/software combination, this should work? I recall seeing comments that people should apply at least HF9, and the HTTP synchronisation reliability would improve dramatically.
Unfortunately this did not work, and the finger was pointed at our laptop configuration. We run Dell laptops with our own configuration of Win XP sp1a, locked down so the user has "User" rights, not Administrator or Power User. We had to unlock a few strange places, but we got it working (or so we thought). Does anyone else use Pivotal with locked down PCs? What is your experience in doing so?
We also did an upgrade in August to Pivotal 5.1 and Syncstream 5.1. Again, I have seen a comment that people would rather build a new server than do an upgrade - should we have done the same here?
Unfortunately we are still having issues despite the upgrade. We even took a virgin laptop, with the manufacturer's standard build, and with full admin rights. This did not sync either way, so we now think that it is either the server, or an inherent defect in the software (which is the polite way of putting it!). Are there any other things which we should check first?
And finally… are there people out there running Pivotal with HTTP sync and getting it to work reliably? If there are - did it work from the start, or did you go through a period of pain like we are currently experiencing ?
Any comments, or assistance you could provide would be greatly appreciated!