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Outlook/Exchange -Random Sent Items Missing

Posted on 2004-09-30
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Last Modified: 2012-05-05
Running Exchange 2003 on a Windows 2003 server.. all clients are Outlook 2002 (XP).  User's Outlook is configured for mail delivery in the user's mailbox on the server... not using .pst files.  Problem is that randomly the items sent by this user NEVER show up in his sent items folder in Outlook.  We can confirm that the e-mails were delivered to recipients (both internal and external), but no indication that the mail was ever sent can be found in Outlook.  There are no filters, the checkbox is checked to put a copy of sent items in the sent items folder, I have tried deleting all the cache files and letting Outlook recreate them... but no joy.  It is possible that others may be experiencing the same problem... but no one else is as anal about checking every e-mail sent.  The only way the user can be absolutely sure to retain a record of the e-mail sent is to copy himself on every message he sends.  Experts... please rack your brains and see if you can help me out on this one..I'm stumped!
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Question by:shlybolen
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Expert Comment

by:v_alber
ID: 12190387
Hi,
  I can think about 2 things:
    1) File level antivirus running on your exchange and quaruntine some e-mails, in this case you should configure
        proper exclusions
    2) Mailbox store corruption. You need try to run eseutil /mh, eseutil /g on your privX.edb and check for corruptions.
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Author Comment

by:shlybolen
ID: 12226652
Number 1 doesn't apply.  There is no anti-virus running on the exchange server.
Number 2... may apply, but I'm not to sure.  Seems like I ran this not too long ago and came up clean.  However, I'll do it again and see if I come up with something this time.

Thanks for the input... but I don't think we've gotten there yet.
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v_alber earned 500 total points
ID: 12226690

Try to defrag the database.
And then isinteg -s servername -fix -test alltests, verify IS is running but mailbox and public stores are dismounted.
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Author Comment

by:shlybolen
ID: 12226733
I'll give that a try and get back to you.  Thanks for the suggestion.
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