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Automatic Update not working since upgrade to Windows XP SP2

Posted on 2004-09-30
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Last Modified: 2012-08-13
I upgraded all our machines to SP2 in late August. All is OK except I have recently noticed that Automatic Updates no longer works. I have tried changing the auto download/ install times, rebooting and changing internet explorer and firewall settings but nothing works. Automatic updates worked previously and updates can still be manually downloaded and installed using Windows Update.

.. anyone else come accross this?
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Question by:sdower
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8 Comments
 
LVL 20

Expert Comment

by:DVation191
ID: 12191778
Are you on a domain? Is there a group policy in place that has disabled automatic updates?
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LVL 20

Expert Comment

by:DVation191
ID: 12191800
Click Start, click Run, and then type regedit in the Open box.
Locate and then click the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

Add the following setting (if it doesn't already exist)
Value name: NoAutoUpdate
Value data: Change to "0"
0: Automatic Updates is enabled (default).
1: Automatic Updates is disabled.
Registry Value Type: Reg_DWORD
0
 

Author Comment

by:sdower
ID: 12225923
Hi,

All machines are on a domain and there is nothing in group policy disabling automatic updates.

I have run regedit and cannot locate the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

Instead I added the setting at:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\

After this I rebooted and rescheduled Automatic Updates. However, the update still failed to install.
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LVL 20

Expert Comment

by:DVation191
ID: 12226194
You said the update still fails to install...
are you saying automatic update is downloading the updates, but fails when it trys to install? if so, which update is it? there are only 4 or 5 Post-SP2 updates...
0
 

Author Comment

by:sdower
ID: 12226795
Automatic Updates neither downloads nor installs the updates, for example the current Microsoft GDI+ Detection tool. However I can download and install them manually via Windows Updates.
0
 
LVL 20

Expert Comment

by:DVation191
ID: 12227642
some more ideas...
Try using group policy to overide the settings
How to configure automatic updates by using Group Policy or registry settings
http://support.microsoft.com/default.aspx?scid=kb;EN-US;328010

You might want to try getting the BITS Update
http://www.microsoft.com/downloads/details.aspx?FamilyID=8DBCAE14-2DAC-4445-91EC-54C042AD6729&displaylang=en

and of course make sure that the Backround Intelligent Transfer service is running.
0
 

Author Comment

by:sdower
ID: 12288738
I tried to install the BITS update however the update is not required seeing as Service Pack 2 is already installed.

I also amended local group policy on one of the machines but this failed to resolve the problem - automatic updates still failed to download and install critical updates. There are no domain group policies applying to this machine and local policy was refreshed before testing.
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LVL 20

Accepted Solution

by:
DVation191 earned 375 total points
ID: 12289026
I install SP2 from CD on retail machines all the time and they still require the BITS update...not that it matters if you already tried it.

Group policy makes all the appropriate registry changes to enable automatic updates. If this is still failing, I would find it difficult to believe that the problem is with windows itself.

What does C:\Windows\WindowsUpdate.log report?


Have a look at the following:
Automatic Updates Cannot Download Updates and Event ID 16 Is Logged
http://support.microsoft.com/default.aspx?scid=kb;en-us;824208


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