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Unable to uninstall Office XP Small Business.

Posted on 2004-09-30
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Last Modified: 2006-11-17
Hi folks,

I have a system that had an OEM version of MS Office SBE installed and it got corrupted at some point between applied patches (SP2).  Following SP2 the system was unable to access the app and insisted that the original disks be inserted for a feature available only on the CD.  Since I was unable to get rid of it or use it, I tried to install an OEM version of MS Office SBE 2003.  Its installed and running, but I am unable to obtain patches and still cannot get the XP version off the system.  The user is frustrated and I am unable to locate any help short of calling back to Microsoft.  The info I discovered here in one answer is no longer posted on Microsoft.

Any suggestions would be most appreciated.

Thank you.
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Question by:mamorelsr
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4 Comments
 

Author Comment

by:mamorelsr
ID: 12213558
Is this a bad question?
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TOPIO earned 500 total points
ID: 12224078
the problem is that this site discourages strongly any kind of circumventing the
data protection of  proper microsoft products.
My sugestion for you is to get the  Windows Installer CleanUp Utility
from this page and clean up your installation
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Author Comment

by:mamorelsr
ID: 12225814
Thanks for the input.  I thought it was strange that no one responded to this.  I didn't think I was circumventing the data protection as much as trying to work around defective implementation.  I figured if the customer had paid for an OEM product and had lost their original disks that I should be able to give them an OEM substitute, even if it is a newer version.
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Expert Comment

by:TOPIO
ID: 12228312
OEM Licencsing usually means that you have to go to the OEM to get replacement media.
Try the clean up  utility from
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
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