Solved

Unable to uninstall Office XP Small Business.

Posted on 2004-09-30
4
205 Views
Last Modified: 2006-11-17
Hi folks,

I have a system that had an OEM version of MS Office SBE installed and it got corrupted at some point between applied patches (SP2).  Following SP2 the system was unable to access the app and insisted that the original disks be inserted for a feature available only on the CD.  Since I was unable to get rid of it or use it, I tried to install an OEM version of MS Office SBE 2003.  Its installed and running, but I am unable to obtain patches and still cannot get the XP version off the system.  The user is frustrated and I am unable to locate any help short of calling back to Microsoft.  The info I discovered here in one answer is no longer posted on Microsoft.

Any suggestions would be most appreciated.

Thank you.
0
Comment
Question by:mamorelsr
  • 2
  • 2
4 Comments
 

Author Comment

by:mamorelsr
ID: 12213558
Is this a bad question?
0
 
LVL 10

Accepted Solution

by:
TOPIO earned 500 total points
ID: 12224078
the problem is that this site discourages strongly any kind of circumventing the
data protection of  proper microsoft products.
My sugestion for you is to get the  Windows Installer CleanUp Utility
from this page and clean up your installation
0
 

Author Comment

by:mamorelsr
ID: 12225814
Thanks for the input.  I thought it was strange that no one responded to this.  I didn't think I was circumventing the data protection as much as trying to work around defective implementation.  I figured if the customer had paid for an OEM product and had lost their original disks that I should be able to give them an OEM substitute, even if it is a newer version.
0
 
LVL 10

Expert Comment

by:TOPIO
ID: 12228312
OEM Licencsing usually means that you have to go to the OEM to get replacement media.
Try the clean up  utility from
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction It seems that at least a couple of times per month, I answer a question that requires automating Outlook from another Microsoft Office application, usually (although not always) to send one or more email messages.  For example: …
In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question