Flat out False Advertising by VoIP provider??
Posted on 2004-09-30
I just signed up for my 2nd line of service (*?!?*!??) with a VoIP provider that is absolutely flat out falsly stating that my 1st choice in 'rate centers' is still available even 10 days after I recieved my DTA Adapter, had it activated, only to find out that my 1st choice in rate centers was 'sold out'
So I was forced to accept my 2nd choice
After using it for a week I decided to try another line of service since my 1st choice in rate centers was again (or should I say still) listed as "Available" on the co's web site
I decided to play it safe and call the VoIP provider and ask if my preffered rate center was 'actually' available - Of course it wasen't - but I was guarenteed that my 2nd choice was still available - so I 'took the bait' again
And low and behold when my 2nd DTA adaptor arrived - I activated it and guess what - my 2nd choice rate center was NOT available and if I wanted to keep the line I had to actually choose a 3rd prefference - to replace the 2nd choice rate center that a live phone call to the VoIP provider assured my of recieving - which was replacing the 1st choice that is still listed along with my 2nd choice TO THIS DAY on the web site of the provider as being AVAILABLE
Sorry if this is getting complicated or monotonous but this provider is making customers sign up under the assumption that thier preffered rate centers are available when I have found out the contrary the hard way - Twice - that they are actually not
And of course because of the way the provider has the activation procedure set up - you have to pay up front before they will "Allow" you find out that your prefference is NOT available
I'm not writing this just to vent frustration
This is just a notice to all VoIP 'future subscribers' - Don't think you will actually get a 'home town' rate center even if it is listed on what they claim is an updated web site
Beware of the number 'eight'
A concerned EE member - just spreadin' the word
I tried to assign 'zero' points to this commentary but to post it I have to assign a minimum of 20 points
So seeing as how I am being forced to do something I preffer not to do again I beleive I will assign 500 points to the best reply
Enjoy - and don't let your packets drop off