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Selecting contacts in MS outlook closes program

Posted on 2004-10-01
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Last Modified: 2010-04-08
I am running MS outlook SP3 and when I go to open a new email and click on To I can select the contacts that I can see but when I scroll down the contacts on the left it closes the program!

Any ideas?
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Question by:holcrofts
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by:sunray_2003
ID: 12199734
What version of outlook you have ?

If it is 2002 or 2003 ,first make a backup of all your contacts , then go to tools --> email accounts ----> view or change existing directories or address book --> next
Double click on the address book listed and remove outlook address book.
Add a new one .  import all the contacts back and see if that solves the issue
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by:holcrofts
ID: 12203180
Sorry it is MS Outlook 2000 sp3, but I will try that anyway.

Thx
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LVL 49

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by:sunray_2003
ID: 12208472
If it is 2000 , Try removing and adding an address book going to tools ---> services or tools --> email accounts
depending on what mode of Outlook you have , corporate or IMO
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by:holcrofts
ID: 12225551
Thanks for your help on this.   I tried removing and adding the address book, but that did not work.    I then tried running a repair installation of office, but again that did not work, so in the end I backed up all the information, uninstalled, and reinstalled office which solved the problem.   A strange one though.   Many thanks again.
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