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All Administrative Tool shortcuts do not work after System State restore

Posted on 2004-10-01
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Last Modified: 2008-02-07
Hi Guys,

I had to restore the system state on one of my Windows 2003 servers. The restore has been perfectly sucessfull, apart from one problem.

As soon as I had restarted the machine after the restore I tried to start "Active Directory Users and Computers" and recieved a message saying " This action is only vaild for products that are currently installed".

On investigation I have found that ALL the Administrative Tools are affected, for any user that logs onto the server. When I look at the properties of any of the shortcuts the target box is empty and grayed out! When I look at the permissions, there is an unknown account mentioned, in every shortcut. If I try to remove the user I receive a message saying that the user cannot be removed as it is inheriting its permissions from it parent!

Has anyone come across this before?? Is this a symptom of restoring the Sytem State or did I do something wrong? I have never seen anything like this before and the MS Knowledge Base sheds no light on this either.

Is there anyway I can correct this problem without manually recreating all the shortcuts??

Thanks

Kevin
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Question by:kjorviss
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5 Comments
 
LVL 2

Expert Comment

by:PKundtz
ID: 12206545
Reinstall the Windows Server 2003 Administration Tools Pack (http://www.microsoft.com/downloads/details.aspx?FamilyID=c16ae515-c8f4-47ef-a1e4-a8dcbacff8e3&displaylang=en).  This will give you all your Administrative tools back.  I don't know why your system restore wiped out the tools.  Maybe the system restore point was made prior to the first installation of the tools.
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Author Comment

by:kjorviss
ID: 12207059
Its not just the tools from the admin pack, but ALL the tools that come in a default install such as DNS and DHCP mangers. I had installed the adminpack as well and the shortcuts to those were affected as well.

Thanks

Kevin
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Accepted Solution

by:
PKundtz earned 2000 total points
ID: 12207192
The Admin Pack contains the DNS and DHCP MMCs as well as all the other tools you would find on a Domain Controller.  Is your server a Domain Controller?  If so, you may have a larger problem.  If not, I think reinstalling the admin pack will restore all the shortcuts you are looking for.  Good luck.
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Author Comment

by:kjorviss
ID: 12209194
The server is a domian controller, but reinstalling the admin pack fixed the problem!The unknown account is still there though.... Cannot track that one down though, could it be the local admin account??

Thanks

Kevin
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LVL 2

Expert Comment

by:PKundtz
ID: 12210519
I'm glad it worked.  The unknown account is probably not local since the local accounts are not used on a DC.  It's probably a deleted account that might have had domain admin rights at one time.
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