I recently acquired a baystack 350T 16 port switch that I want to use to replace some hubs that have recently become a bottleneck. It was used, and thus was previously configured and I have been trying to get to the configuration interface in order to pretty much restore it to defaults because I think that will be all I'm going to need for now. However I do not know if it has an IP address so I can not use telnet to log in, and I have been trying to use a serial cable to get the console interface using hyperterminal in windows but to no avail thus far (tried it on 2 computers). I'm pretty sure its a straight serial cable but my multimeter probes are too thick to fit in the holes and thus I haven't been able to accurately check that. Nortel doesn't have the manual for this specific model on the site but I have read the manual for the newer 350T models (24 port) and I'm not sure how much of a difference there is or if I may be missing something. Tried calling nortel but they wanted me to buy a service contract, so I called down the list of nortel partners and most of them were saying they either didn't deal with the product or only provide support for customers who use their services. Is there anything I'm missing or probably don't know or how I could reset it to default somehow? Would it be possible that the serial interface is disabled? Figuring this out would be great, its unusual that I actually get stumped on an issue like this.