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Plesk 7 Email Configuration problem

I am trying to set up email services for a domain hosted on our server.  The server management interface is Plesk 7.

I have followed tutorials and the accounts all seem to be there on the system.  I can ping the mail.mydomain.com and get a response.  When setting up outlook to pick up mail from the newly set up account the outlook 'test' works fine and sees the incoming POP server all boxes are ticked.

However the mail does not work.  When a mail is sent to john@mydomain.com from a different mail account on my Outlook the following bounce is received:

Reporting-MTA: dns; mta2-win.server.ntlworld.com
Arrival-Date: Sat, 2 Oct 2004 13:50:25 +0100
Received-From-MTA: dns; JohnFrench (nn.nn.nn.nn)

Final-Recipient: RFC822; <john@mydomain.com>
Action: failed
Status: 5.1.1
Remote-MTA: dns; mx00.1and1.co.uk (
Diagnostic-Code: smtp; 550 Unknown local part john in <john@mydomain.com>

If i go into the 'mydomain' webmail account and send a message to my 'gooddomain' account.  I also get a bounce message:

Hi. This is the qmail-send program at p15151970.pureserver.info.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

This address no longer accepts mail.

--- Below this line is a copy of the message.

Return-Path: <john@mydomain.com>
Received: (qmail 6942 invoked from network); 1 Oct 2004 20:16:22 -0000
Received: from localhost (
  by localhost with SMTP; 1 Oct 2004 20:16:22 -0000
Received: from hers-cache-6.server.ntli.net (hers-cache-6.server.ntli.net [])
      by webmail.mydomain.com (IMP) with HTTP
      for <john@mydomain.com@localhost>; Fri,  1 Oct 2004 21:16:22 +0100
Message-ID: <1096661782.415dbb1673847@webmail.mydomain.com>
Date: Fri,  1 Oct 2004 21:16:22 +0100
Disposition-Notification-To: john@mydomain.com
X-Confirm-Reading-To: john@mydomain.com
X-pmrqc: 1
Return-receipt-to: john@mydomain.com
From: john@mydomain.com
To: john.french@gooddomain.com
Subject: test
MIME-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 8bit
User-Agent: Internet Messaging Program (IMP) 3.2.2


This message was sent using IMP, the Internet Messaging Program.


Can anyone throw any light in this?  Thanks

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1 Solution
Check your IP for SPAM block.
homeonthesofaAuthor Commented:
Spam filtering is off on this domain (is this what you mean?).  Also outbound messages (created using the servers webmail interface) are not getting through.
hmmm, you said that you can recieve mail from outside world but cannot send right? Spam filter is what I meant, and you say its OFF as well. Maybe problem with DNS, MXs, Email DNS query? really doesnt sound so good... To note I have never used this server but others.
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homeonthesofaAuthor Commented:
Problem is resolved, ISP had pointed MX record at there servers not to mine.  Once this was changed all started to work.  Thanks for all your help
Hey, glad to hear that :)
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