Solved

Plesk 7 Email Configuration problem

Posted on 2004-10-02
7
807 Views
Last Modified: 2008-02-01
I am trying to set up email services for a domain hosted on our server.  The server management interface is Plesk 7.

I have followed tutorials and the accounts all seem to be there on the system.  I can ping the mail.mydomain.com and get a response.  When setting up outlook to pick up mail from the newly set up account the outlook 'test' works fine and sees the incoming POP server all boxes are ticked.

However the mail does not work.  When a mail is sent to john@mydomain.com from a different mail account on my Outlook the following bounce is received:

----------------------
Reporting-MTA: dns; mta2-win.server.ntlworld.com
Arrival-Date: Sat, 2 Oct 2004 13:50:25 +0100
Received-From-MTA: dns; JohnFrench (nn.nn.nn.nn)

Final-Recipient: RFC822; <john@mydomain.com>
Action: failed
Status: 5.1.1
Remote-MTA: dns; mx00.1and1.co.uk (212.227.126.139)
Diagnostic-Code: smtp; 550 Unknown local part john in <john@mydomain.com>
------------------------

If i go into the 'mydomain' webmail account and send a message to my 'gooddomain' account.  I also get a bounce message:

-----------------------------
Hi. This is the qmail-send program at p15151970.pureserver.info.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<john.french@gooddomain.com>:
This address no longer accepts mail.

--- Below this line is a copy of the message.

Return-Path: <john@mydomain.com>
Received: (qmail 6942 invoked from network); 1 Oct 2004 20:16:22 -0000
Received: from localhost (127.0.0.1)
  by localhost with SMTP; 1 Oct 2004 20:16:22 -0000
Received: from hers-cache-6.server.ntli.net (hers-cache-6.server.ntli.net [80.3.32.9])
      by webmail.mydomain.com (IMP) with HTTP
      for <john@mydomain.com@localhost>; Fri,  1 Oct 2004 21:16:22 +0100
Message-ID: <1096661782.415dbb1673847@webmail.mydomain.com>
Date: Fri,  1 Oct 2004 21:16:22 +0100
Disposition-Notification-To: john@mydomain.com
X-Confirm-Reading-To: john@mydomain.com
X-pmrqc: 1
Return-receipt-to: john@mydomain.com
From: john@mydomain.com
To: john.french@gooddomain.com
Subject: test
MIME-Version: 1.0
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 8bit
User-Agent: Internet Messaging Program (IMP) 3.2.2
X-Originating-IP: 80.3.32.9



dfdreagaw

----------------------------------------------------------------
This message was sent using IMP, the Internet Messaging Program.

---------------------

Can anyone throw any light in this?  Thanks

0
Comment
Question by:homeonthesofa
  • 3
  • 2
7 Comments
 
LVL 6

Expert Comment

by:masirof
ID: 12207375
Check your IP for SPAM block.
0
 

Author Comment

by:homeonthesofa
ID: 12208207
Spam filtering is off on this domain (is this what you mean?).  Also outbound messages (created using the servers webmail interface) are not getting through.
0
 
LVL 6

Expert Comment

by:masirof
ID: 12260914
hmmm, you said that you can recieve mail from outside world but cannot send right? Spam filter is what I meant, and you say its OFF as well. Maybe problem with DNS, MXs, Email DNS query? really doesnt sound so good... To note I have never used this server but others.
0
Free camera licenses with purchase of My Cloud NAS

Milestone Arcus software is compatible with thousands of industry-leading cameras for added flexibility. Upon installation on your My Cloud NAS, you will receive two (2) camera licenses already enabled in the software. And for a limited time, get additional camera licenses FREE.

 

Author Comment

by:homeonthesofa
ID: 12321541
Problem is resolved, ISP had pointed MX record at there servers not to mine.  Once this was changed all started to work.  Thanks for all your help
0
 
LVL 6

Expert Comment

by:masirof
ID: 12321582
Hey, glad to hear that :)
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 12573441
PAQed with points refunded (250)

modulo
Community Support Moderator
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Domino Load Balancer For 2048 Key Requirement 7 36
Redundant SQL Servers Without Clustering 7 94
question about access to website 2 68
Web Site Hosting 10 80
Have you ever sent email via ColdFusion and thought of tracking this mail to capture the exact date and time when the message was opened ?  If yes, then this article is for you ! First we need a table user_email with columns user_id , email , sub…
Periodically we have to update or add SSL certificates for customers. Depending upon your hosting plan you may be responsible for the installation and/or key generation. In the wake of Heartbleed many sites were forced to re-key. We will concen…
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

25 Experts available now in Live!

Get 1:1 Help Now